Sales Support Analyst

Liquidity Services • Bethesda, AL

12h • Remote

About The Position

The Sales Support Analyst plays a key role in managing buyer payment follow-ups and processing sales adjustments (including collapsing sales). This position is responsible for ensuring timely collections, resolving billing discrepancies, and delivering exceptional customer service. Success in this role requires a high level of accuracy, strong attention to detail, and the ability to work independently. The analyst will serve as a primary point of contact, collaborating closely with internal teams across Liquidity Services and liaising with buyer company representatives to support smooth transactions and issue resolution.

Requirements

• Associate’s degree or equivalent work experience.
• 2+ years of administrative or coordination experience in an office environment, preferably supporting operations or sales teams.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Comfortable navigating internal systems and databases.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication abilities.
• Collaborative approach with the ability to work across teams.
• Ability to manage multiple tasks in time-sensitive situations.
• Ability to identify and communicate potential issues promptly.
• Ability to work independently while following established procedures.

Nice To Haves

• Exposure to industrial or heavy equipment industry preferred but not required.

Responsibilities

• Support the HE CAG sales team to monitor and follow up on outstanding buyer payments with the assistance of customer service.
• Use best judgement to determine buyers’ interest in making payment, following up with 2nd chance bidders as needed.
• Resolve payment discrepancies, unidentified wires, and short payment.
• Default sales as determined by buyer response and seller requests.
• Document all email and phone conversations with buyers in the LSI system.
• Review the daily auction report and coordinate the distribution of assets to the division’s DB accounts.
• Perform other duties as assigned by the manager.

Benefits

• Competitive wages
• Healthcare (medical, dental, vision, prescription drugs, FSAs)
• 401(k) plan
• Paid time off (PTO) and holidays
• Paid parental leave
• Life and disability insurance
• Employee Assistance Program (EAP)
• Professional development and tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree