Sales Support Analyst

EO Johnson Business Technologies / Locknet Managed IT•Eau Claire, WI

18d•Onsite

About The Position

Bring your energy, your Excel skills, and your love of helping others win! As a Sales Support Analyst at EO Johnson Business Technologies, you’ll be the operational backbone of our Imaging Division - keeping deals moving, customers happy, and data sharp and accurate. You’ll partner with Account Executives, the Sales Manager, and our Service team to coordinate new Managed Print Services (MPS) implementations and support existing programs. From pricing and proposals to onsite walkthroughs and installations, you’ll make sure every detail is covered and every customer interaction reflects our commitment to excellence.

Requirements

Associate’s Degree or minimum of 2 years’ experience in sales, business administration, technology, or customer service related field
Strong computer skills in Microsoft Excel, Word, PowerPoint, Teams and Outlook
Willingness to learn about how our products and services work
Strong interpersonal skills, positive attitude, and high energy level
Effective time management and organizational skills
Ability to prioritize multiple tasks and deadlines in a fast-paced environment
Ability to work independently as well working in a team-oriented, collaborative environment
Demonstrate company values, including a high level of professionalism in every aspect of conducting business (i.e. dress, groom, communicate)
Exceptional written and oral communication skills
Experience or demonstrated ability to explain, troubleshoot and resolve basic administrative issues pertaining to orders, products and services
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Highly self-motivated and directed
Exceptional attention to detail and accuracy in data entry, documentation, and reporting
Must have a valid driver’s license
Maintains a good driving record
This position requires driving frequently

Nice To Haves

3 years’ experience in sales, business administration, technology, MPS experience or customer service related field
Familiar with Microsoft Visio software

Responsibilities

Knowledge of leasing operations, which includes the credit application process, legal documentation, buyouts, etc
Composes and maintains presentations, documents, and reports
Assists and tracks sales promotions and leads
Supports the sales team to answer their questions related to customer issues inquiries
Maintains customer database; update customer information, enter sales’ activity, schedule follow-up visit, distribute weekly call lists, prepare distribution lists for marketing blasts, and cross-reference database with other other member lists
Arranges, enters and reports on meter usage from physical walkthroughs of customer sites
Creates and maintains site maps/floor plans of equipment location of customer sites electronically
Interviews end users and management to gather data about inefficiencies while maintaining account relationships and building customer confidence and satisfaction
Assists in the MPS RFP response, proposal document and presentation
Manages complex spreadsheets calculating cost of operation of office equipment, as well as new equipment pricing, service rates, lease buyouts and other data that would impact pricing
Prepares accurate documents to forward for billing and contract creation in an electronic format
Occasionally attends Strategic Business Review meetings to oversee all aspects of the MPS program to ensure customer satisfaction, report any challenges, issues related to the program to management with recommended solution for remediation
Facilitates new equipment orders as well as coordinating delivery, setup, and training schedules for MPS installations
Develops an understanding of basic office protocol as it pertains to school districts, county governments and general businesses
Participates in all sales meetings requested by sales management
Schedules and organizes complex activities such as meetings, travel, video conferencing and department activities for all members of the office
Liaison between EO Johnson and the outside organizations that we support
Performs additional administrative assistance and duties, as needed