Sales Support Agent - Delta (0726)

Trail Appliances Ltd. • Delta, BC

13d • Onsite

About The Position

The Sales Support Agent ensures delivery of excellent customer service through timely and accurate support of retail and single-family builder orders, from post-sale through to delivery. The Sales Support Agent maintains contact with the customer throughout, collaborating with internal departments (Purchasing, Dispatch/Delivery, etc.) to achieve and maintain high levels of customer service.

Requirements

• Detail-oriented, organized with excellent analytical and problem-solving skills
• Able to work in tight deadlines, multitask, establish priorities and work and think independently
• Able to work collaboratively in a team environment and able to work independently
• Excellent in verbal and written communication skills in English
• Working knowledge of Microsoft Office: Excel, Outlook and Word
• Minimum completion of high school or equivalent education
• Minimum 2 years Customer Service Experience

Nice To Haves

• Call Centre experience an asset
• Experience using Zendesk an asset
• Fluent in Mandarin/Cantonese or Punjabi/Hindi
• Experience with de-escalating customer service issues
• Superior interpersonal, verbal and written communication skills
• The ability to remain calm during times under stressful situations

Responsibilities

• Field customer inquiries by telephone, email and text about their order details from post-sale to delivery
• Place outbound calls to customers arranging payment, installation, delivery and/or update to order details
• Support inbound inquiries from sales team in regard to processing of order and status
• Proactively communicate with internal departments through phone and email to ensure stock and shipment of product to customer’s home or job site
• Maintain accurate records of customer files, shipment dates and order activity information
• Update and maintain customer files and data base with ship dates, payment details and customer information
• Investigate and follow up on customer problems resolving escalated issues

Benefits

• Extended Health Benefits
• Merit Performance
• Generous employee discounts
• Professional Development Programs
• Employee Recognition Program
• Company events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED