Sales Support Admin

Redsail Technologies•Irving, TX

33d

About The Position

The Sales Support Administrator will provide essential support to the Sales Team and assist in day-to-day administrative tasks throughout the sales cycle. This role is focused on ensuring smooth internal operations, maintaining accurate sales records, and supporting direct customer interactions to enhance the sales experience. The RedSail Sales Support Admin team is responsible for coordinating hardware evaluations, preparing equipment orders, supporting RedSail product and solution offerings for our pharmacy customers, and ensuring timely order processing. The Sales Support Administrator works and collaborates cross-functionally with Sales, Product, Marketing, Finance, Support, and Merchant Services teams to ensure seamless processes and excellent customer experiences.

Requirements

Previous experience in sales support, customer service, or administrative roles preferred.
Strong organizational and time management skills with attention to detail.
Familiarity with CRM platforms (Salesforce, Microsoft Dynamics, or similar).
Experience with order creation, PO processing, and customer interactions is a plus.
Excellent verbal and written communication skills.
Ability to work collaboratively with multiple teams, including Merchant Services, and adapt in a fast-paced environment.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Nice To Haves

Passionate about sales and sales process
Excellent phone communication skills, including a professional and confident speaking tone.

Responsibilities

Coordinate and manage hardware evaluations for prospective pharmacy customers, including setup, tracking, follow-up, and direct customer communication.
Prepare and create orders for needed equipment, ensuring accuracy and timely coordination with Finance, Operations, Support, and Merchant Services teams.
Manage purchase order (PO) and order processing to ensure smooth fulfillment and customer satisfaction.
Maintain accurate and up-to-date records in CRM systems (Salesforce, Microsoft Dynamics, and other internal tools).
Interact directly with customers to answer routine questions about RedSail products, solutions, and order status.
Provide timely updates and feedback from prospects and customers to the sales team and internal stakeholders.
Collaborate cross-functionally with Sales, Product, Marketing, Finance, Support, and Merchant Services to ensure smooth execution of sales processes and initiatives.
Assist in preparing sales-related documents, such as proposals, agreements, and follow-up communications.
Support special projects for customer updates and initiatives as needed, ensuring clear communication and alignment across teams.
Perform additional clerical and administrative tasks to support sales team effectiveness.