Sales Support Administrator

Rees Scientific Corporati•Trenton, NJ

3d•$29 - $31•Onsite

About The Position

Rees Scientific is seeking a highly organized and detail-oriented Sales Support Administrator to provide administrative and operational support to the Sales organization. This position assists Area Sales Representatives by coordinating proposals, contract renewals, CRM administration, customer follow-up, and internal sales processes, allowing the sales team to focus on customer relationships, business development, and revenue growth. The Sales Support Administrator works closely with Sales, Engineering, Estimating, Service, Project Management, Finance, and Customer Support to ensure opportunities progress efficiently through the sales cycle and customers receive timely, accurate, and professional service. This role requires exceptional organizational skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. This is a full-time, on-site position based at Rees Scientific's corporate headquarters. Work is performed primarily in a professional office environment and requires frequent interaction with Sales, Engineering, Service, Project Management, Finance, Customer Support, and other internal departments. Occasional participation in meetings, training sessions, and company events may be required.

Requirements

Bachelor's degree in Business, Marketing, Life Sciences, or a related field preferred.
One (1) to three (3) years of experience in sales support, administrative coordination, account coordination, or a related role.
Strong organizational and time management skills.
High attention to detail and commitment to process accuracy.
Excellent written, verbal, and interpersonal communication skills.
Experience working with CRM systems preferred.
Proficiency in Microsoft Office Suite.
Ability to manage multiple priorities and meet established deadlines in a fast-paced environment.
Strong analytical, organizational, and problem-solving skills.
Ability to maintain confidentiality and handle sensitive customer and company information professionally.

Nice To Haves

Experience supporting technical or capital equipment sales.
Experience within life sciences, healthcare, pharmaceutical, laboratory, or other regulated industries.
Familiarity with recurring service agreements and contract renewals.
Experience preparing proposals, quotations, and customer documentation.

Responsibilities

Provide day-to-day operational and administrative support to the Sales team.
Help advance active sales opportunities toward order completion by coordinating follow-up, documentation, and internal alignment.
Maintain consistent follow-up with the Sales team to ensure opportunities continue progressing through the sales cycle.
Support preparation for customer meetings, site visits, and technical discussions.
Perform initial qualification activities for lower-priority leads and escalate qualified opportunities to Area Sales Representatives.
Prioritize assigned sales support activities and coordinate follow-up based on guidance from Area Sales Representatives and Sales Leadership.
Manage the contract renewal quoting process for assigned territories.
Maintain visibility of upcoming contract renewals and ensure proactive outreach.
Coordinate pricing updates, proposal revisions, and documentation required to secure renewal orders.
Support Area Sales Representatives with system expansions and add-on opportunities for existing customers.
Work with Area Sales Representatives, Estimating, Engineering, Service, and other internal teams to ensure renewal proposals and orders are accurate and complete.
Identify potential delays in renewal timelines or customer engagement and communicate findings to Area Sales Representatives for appropriate follow-up.
Prepare and coordinate quotations, proposals, and budgetary pricing using established pricing guidelines.
Coordinate with Engineering, Service, Calibration, Project Management, and Sales to obtain technical and cost information.
Ensure proposals are accurate, complete, and delivered within established turnaround expectations.
Track proposal status and maintain consistent follow-up to support order conversion.
Monitor proposal turnaround times and communicate delays or concerns to support timely customer response.
Maintain accurate and current opportunity records, contacts, activities, and customer information within the CRM system.
Ensure contract renewals, expansion opportunities, and active sales opportunities are properly documented and maintained.
Support Area Sales Representatives with pipeline tracking and forecasting activities.
Maintain pipeline data and prepare reports that assist Sales Leadership with forecasting and opportunity management.
Generate pipeline, renewal, and order-related reports for Sales Leadership as requested.
Serve as a secondary point of contact for existing customers within assigned territories.
Route technical, service, project, or product inquiries to the appropriate internal departments.
Coordinate internal resources necessary to support customer opportunities.
Ensure an effective handoff from Sales to Project Implementation after an order is secured.
Respond to routine customer inquiries and escalate technical, contractual, or commercial matters to the appropriate internal team.