Part Time Sales Supervisor

Michael Kors Stores California•Columbia, SC

1d•Onsite

About The Position

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! MAIN JOB OBJECTIVE To achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times.

Requirements

Minimum 2 years specialty retail experience.
A keen interest in the fashion industry and market trends.

Responsibilities

Achieve personal and store sales goals.
Develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales.
Provide elevated levels of sales and service to maximize sales performance.
Maintain an in-depth knowledge of the merchandise.
Ensure customer satisfaction by monitoring all details of a sale, including shipping, alterations, and special requests.
Maintain all sales-related policies and procedures.
Provide the highest level of customer service and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books.
Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction.
Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise).
Assist with risk management, physical security, store cash controls, and inventory management.
Train sales staff in all areas of appropriate register usage and maintenance and properly execute all management register functions.
Train staff in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork.
Drive product to and from the Offsite location on an as needed basis.
Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times.
Implement and maintain all merchandising/visual directives.
Process deliveries properly in a timely manner.
Address product concerns in a timely manner.
Ensure inventory needs to support the business goal.
Ensure professional image and grooming standards are maintained and reflective of the brand image.
Adhere to work schedule, inclusive of time and attendance and assist in follow-up for all training programs and seminars.