Sales Supervisor - The Fashion Mall at Keystone
About The Position
Warby Parker is seeking a self-motivated Sales Supervisor to help create exceptional customer experiences. In this role, you will contribute to the company's success through direct customer interactions, sharing Warby Parker's story and mission, participating in process improvement, and working on special projects. You will be responsible for promoting an efficient, inclusive, and service-minded retail environment, demonstrating product knowledge, and offering style advice. You will also be expected to contribute innovative ideas to enhance the glasses-shopping experience. As an upbeat and flexible team player, you will lead by example, manage selling on the floor, oversee front-of-house operations, and conduct team touch-bases in the absence of a manager. Additionally, you will be responsible for opening and closing the store and fostering an inclusive culture by treating customers and colleagues with respect.
Requirements
- Professional retail experience at a customer-focused company
- 6+ months in a management position
- Exceptional interpersonal and communication skills to deliver top-notch customer service
- Ability to remain calm under pressure and adapt quickly
- An entrepreneurial spirit
- Curiosity and eagerness to learn
- Passion for helping customers and teammates
- Innovative, proactive problem-solving skills
- Self-motivated to be a top performer
- Ability to bring a positive, fun energy to the workplace
- Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Responsibilities
- Communicate Warby Parker's values and brand philosophy to customers
- Promote an efficient, inclusive, and service-minded retail environment
- Demonstrate exceptional product knowledge and offer thoughtful, honest style advice
- Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience
- Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
- Open and close the store
- Help foster an inclusive culture by treating customers and colleagues with respect
Benefits
- Competitive base salary/hourly rate
- Variable compensation for eligible employees
- Overtime pay for non-exempt employees (if required to work more than 40 hours)
- Health, vision, and dental insurance (for full-time employees)
- Life and AD&D Insurance (for full-time employees)
- Paid sick leave (for full-time and part-time employees)
- Paid Holidays (for full-time employees)
- Vacation days per year (for full-time employees)
- Retirement savings plan (401(k)) (for full-time employees)
- Parental leave (non-birthing parents included) (for full-time employees)
- Short-term disability (for full-time employees)
- Employee Stock Purchase Plan (for full-time and part-time employees)
- Employee Assistance Program (EAP) (for full-time and part-time employees)
- Bereavement Support (for full-time employees)
- Optical Education Reimbursement (for full-time employees)
- Free eyewear (for full-time and part-time employees)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
