Sales Supervisor - Vineland Men's

Michael Kors•Orlando, FL

2d•Onsite

About The Position

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

Requirements

Minimum 2 years specialty retail experience.

Nice To Haves

Passion for fashion.
Enjoy working in a creative, fast-paced environment.

Responsibilities

Achieve personal and store sales goals.
Develop lasting client relationships.
Provide staff supervision and guidance, complying with all company policies, procedures and directives.
Ensure the highest level of customer service standards are maintained at all times.
Develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales.
Maintain elevated levels of sales and service to maximize sales performance.
Maintain an in-depth knowledge of the merchandise.
Close a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction.
Ensure all sales related policies and procedures are maintained.
Maintain a keen interest in the fashion industry and market trends.
Encourage staff to provide the highest level of customer service.
Maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books.
Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction.
Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise).
Assist with store manager in areas of risk management, physical security, store cash controls, and inventory management.
Assist in the training of sales staff in all areas of appropriate register usage and maintenance.
Operate and properly execute all management register functions.
Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork.
Assist in inventories.
Responsible for driving product to and from the Offsite location on an as needed basis (if applicable for Offsite drivers).
Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times.
Assist in the implementation and maintenance of all merchandising/ visual directives.
Ensure deliveries are properly processed in a timely manner.
Address product concerns in a timely manner.
Ensure inventory needs to support the business goal.
Ensure image and grooming standards are professional and reflective of the brand image, at all times.
Adhere to work schedule, inclusive of time and attendance.
Assist and follow-up for all training programs and seminars.