Sales Supervisor - Milford Marketplace

Warby Parker•Milford, CT

2d•Onsite

About The Position

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences. This role, sometimes called a Keyholder at other brands, involves direct customer interaction, contributing to the business's success, sharing Warby Parker's story and mission, participating in process improvement, and special projects. The Sales Supervisor will promote an efficient, inclusive, and service-minded retail environment, demonstrate product knowledge, offer style advice, and find innovative ways to enhance the glasses-shopping experience. They will also lead selling on the floor and front-of-house operations when a manager is absent, handle store opening and closing, and foster an inclusive culture.

Requirements

Professional retail experience at a customer-focused company
6+ months in a management position
Exceptional interpersonal and communication skills to deliver top-notch customer service
Ability to remain cool under pressure and adapt quickly
An entrepreneurial spirit
Curiosity and eagerness to learn
Passion for helping customers and teammates
Innovative, proactive problem-solving skills
Self-motivated to be a top performer
Ability to bring a positive, fun energy to the workplace
Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Nice To Haves

An upbeat, flexible team player who leads by example

Responsibilities

Communicate Warby Parker's values and brand philosophy to customers
Promote an efficient, inclusive, and service-minded retail environment
Demonstrate exceptional product knowledge and offer thoughtful, honest style advice
Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience
Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
Open and close the store
Help foster an inclusive culture by treating customers and colleagues with respect