Sales Supervisor - Christiana Mall

Warby Parker•Newark, DE

3h•Onsite

About The Position

Warby Parker is seeking a self-motivated Sales Supervisor, also known as a Keyholder at other brands, to deliver exceptional customer experiences. This role contributes directly to the business success through face-to-face customer interactions in retail locations across the U.S. and Canada. Responsibilities include communicating Warby Parker's brand values and mission on the sales floor, participating in process ideation and improvement, and engaging in various special projects.

Requirements

Backed by professional retail experience at a customer-focused company, plus 6+ months in a management position
Equipped with exceptional interpersonal and communication skills to deliver top-notch customer service
Cool under pressure and able to adapt quickly
A go-getter with an entrepreneurial spirit
Curious and eager to learn
A team player who is passionate about helping customers and teammates alike
An innovative, proactive problem-solver
Proud of your work and self-motivated to be a top performer
Able to bring a positive, fun energy to the workplace, even when working long hours
Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Responsibilities

Communicate Warby Parker's values and brand philosophy to customers
Promote an efficient, inclusive, and service-minded retail environment
Demonstrate exceptional product knowledge and offer thoughtful, honest style advice
Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience
An upbeat, flexible team player who leads by example
Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
Open and close the store
Help foster an inclusive culture by treating customers and colleagues with respect