Optician - Christiana Mall

Warby Parker•Newark, DE

3h•Onsite

About The Position

Warby Parker is searching for skilled and enthusiastic Opticians to join their growing team of in-house optical all-stars. In this role, you'll become an expert in the brand and glasses, delivering extraordinary customer service to leave them excited and confident. You'll partner with motivated, collaborative individuals and expand your skill set with career-advancing resources and benefits. Warby Parker was founded with a mission to inspire and impact the world with vision, purpose, and style. They are constantly asking how they can do more and make a greater impact by reimagining what a company and industry can be, demonstrating that a business can scale while doing good in the world without charging a premium. Since 2010, they've pioneered ideas, designed products, and developed technologies that help people see, offering designer-quality glasses, contacts, eye exams, and vision tests at an accessible price, available online, at their stores, or even in your home. Ultimately, they believe in vision for all, which is why for every pair of glasses or sunglasses sold, a pair is distributed to someone in need through their Buy a Pair, Give a Pair program.

Requirements

A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states)
Passionate about the eyewear and retail industries
A clear, effective, and professional communicator-you can break down technical terms for customers to easily understand
Dedicated to going above-and-beyond to make customers (and your teammates!) happy
An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment
Extremely detail-oriented and capable of juggling a wide range of responsibilities
Open-minded-you're constantly learning and challenging what you know
Someone who takes your work very seriously, but not yourself
Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Responsibilities

Work directly with customers to help meet all of their eyewear needs
Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
Use your expertise to explain prescription terminology and product offerings to customers
Work with your team to make sure all customers receive exceptional service
Help customers choose the best frames and lenses based on their prescription needs, face fit, personal style, and lifestyle
Collaborate with your team to form best practices for sales and customer service that can be implemented throughout the organization
Represent our brand to help educate others and get them excited about our values and mission