FT Sales Supervisor - Miami Design District

Marc Jacobs•Miami, FL

5d•Onsite

About The Position

Marc Jacobs International is seeking a Sales Supervisor for its Miami Design District store in Miami, Florida. This role supports management with all store operations, including driving sales, providing exceptional customer experiences, and coaching the team. The Sales Supervisor assists in implementing company policies, directives, and initiatives, and ensures store standards are maintained.

Requirements

3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service
Prior leadership experience strongly preferred
Experience in generating sales, building, and developing client relationships
Demonstrated verbal and written communication skills
Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations
Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
Excellent organizational, follow-up, and time management skills
Passion for the Marc Jacobs brand and product offering
Computer skills including operating a POS and navigating Microsoft Office suite
Must have flexibility to work a retail schedule including evenings, weekends and holidays

Responsibilities

Consistently achieve or exceed individual & store sales and other commercial KPIs
Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves
Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge
Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business
Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
Foster a culture of collaboration and open communication with colleagues and management
Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
Open and close the store according to Marc Jacobs procedure
Ensure both the sales floor and stockroom are well-organized
Adhere to all company policies and procedures