Sales Supervisor, Waterloo-NY

Michael Kors Stores California•Waterloo, NY

4d•$20 - $24•Onsite

About The Position

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! This role involves achieving personal and store sales goals, developing lasting client relationships, and providing staff supervision and guidance. The Sales Supervisor ensures the highest level of customer service standards are maintained at all times, while complying with all company policies, procedures, and directives.

Requirements

Minimum 2 years specialty retail experience.

Responsibilities

Achieve personal and store sales goals.
Develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales.
Utilize elevated levels of sales and service to maximize sales performance.
Demonstrate an in-depth knowledge of the merchandise.
Monitor all details after closing a sale, including shipping, alterations, and special requests, to ensure customer satisfaction.
Ensure all sales-related policies and procedures are maintained.
Maintain a keen interest in the fashion industry and market trends.
Support and encourage staff to provide the highest level of customer service.
Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books.
Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction.
Assist sales associates with various customer service issues (e.g., dissatisfied customer, returns, defective merchandise).
Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management.
Assist in the training of sales staff in all areas of appropriate register usage and maintenance.
Understand and properly execute all management register functions.
Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork.
Participate in inventories.
Responsible for driving product to and from the Offsite location on an as needed basis (only applicable for Offsite drivers).
Ensure the selling floor is neat, organized, stocked, and reflects the correct visual image at all times.
Assist in the implementation and maintenance of all merchandising/visual directives.
Ensure deliveries are properly processed in a timely manner.
Identify product concerns in a timely manner.
Communicate inventory needs to support the business goal.
Ensure image and grooming standards are professional and reflective of the brand image, at all times.
Adhere to work schedule, inclusive of time and attendance.
Support and assist in follow-up for all training programs and seminars.