Sales Supervisor - Twelve Oaks

Warby Parker•Novi, MI

3d•Onsite

About The Position

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences. This role, sometimes called a Keyholder at other brands, involves direct customer interaction, contributing to business success, sharing the company's story and mission, participating in process improvement, and undertaking special projects. The Sales Supervisor will be responsible for leading selling on the floor, front-of-house operations, and team meetings in the absence of a manager, as well as opening and closing the store. A key aspect of the role is fostering an inclusive culture through respectful interactions with customers and colleagues.

Requirements

Professional retail experience at a customer-focused company
6+ months in a management position
Exceptional interpersonal and communication skills to deliver top-notch customer service
Ability to remain calm under pressure and adapt quickly
An entrepreneurial spirit
Curiosity and eagerness to learn
Passion for helping customers and teammates
Innovative, proactive problem-solving skills
Self-motivated to be a top performer
Ability to bring positive energy to the workplace, even when working long hours
Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Nice To Haves

An upbeat, flexible team player who leads by example

Responsibilities

Communicate Warby Parker's values and brand philosophy to customers
Promote an efficient, inclusive, and service-minded retail environment
Demonstrate exceptional product knowledge and offer thoughtful, honest style advice
Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience
Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
Open and close the store
Help foster an inclusive culture by treating customers and colleagues with respect