Sales Supervisor - Ridgewood

Warby Parker•Ridgewood, NJ

9h•Onsite

About The Position

Warby Parker is seeking a Sales Supervisor to create exceptional customer experiences. This role contributes to the company's success through direct customer interactions, sharing the brand's story and mission, participating in process improvement, and undertaking special projects. Similar roles at other brands may be called Keyholder.

Requirements

Professional retail experience at a customer-focused company
6+ months in a management position
Exceptional interpersonal and communication skills to deliver top-notch customer service
Ability to remain calm under pressure and adapt quickly
An entrepreneurial spirit
Curiosity and eagerness to learn
Passion for helping customers and teammates
Innovative, proactive problem-solving skills
Self-motivated to be a top performer
Ability to bring a positive, fun energy to the workplace
Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Nice To Haves

An upbeat, flexible team player who leads by example

Responsibilities

Communicate Warby Parker's values and brand philosophy to customers
Promote an efficient, inclusive, and service-minded retail environment
Demonstrate exceptional product knowledge and offer thoughtful, honest style advice
Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience
Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
Open and close the store
Help foster an inclusive culture by treating customers and colleagues with respect

Benefits

Comprehensive compensation package including competitive base salary/hourly rate and variable compensation
Eligible for overtime pay if required to work more than 40 hours in a workweek (non-exempt employees)
Health, vision, and dental insurance (full-time employees)
Life and AD&D Insurance (full-time employees)
Paid sick leave
Paid Holidays
Vacation days per year
Retirement savings plan (401(k))
Parental leave (non-birthing parents included)
Short-term disability (full-time employees)
Employee Stock Purchase Plan
Employee Assistance Program (EAP)
Bereavement Support
Optical Education Reimbursement
Free eyewear