FT Sales Supervisor - Keystone

Marc Jacobs • Indianapolis, IN

1d • Onsite

About The Position

Marc Jacobs International is seeking a Sales Supervisor for its Keystone store in Indianapolis, Indiana. This role involves supporting Management with all aspects of store operations, including driving sales, ensuring exceptional customer experience, and coaching and developing the team. The Sales Supervisor will also assist Management in implementing and enforcing company policies, procedures, corporate directives, and initiatives, while ensuring store standards are consistently maintained.

Requirements

• 3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service
• Demonstrated verbal and written communication skills
• Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations
• Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
• Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
• Excellent organizational, follow-up, and time management skills
• Passion for the Marc Jacobs brand and product offering
• Computer skills including operating a POS and navigating Microsoft Office suite
• Must have flexibility to work a retail schedule including evenings, weekends and holidays

Nice To Haves

• Prior leadership experience strongly preferred

Responsibilities

• Consistently achieve or exceed individual & store sales and other commercial KPIs
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
• Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves
• Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business
• Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
• Foster a culture of collaboration and open communication with colleagues and management
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
• Open and close the store according to Marc Jacobs procedure
• Ensure both the sales floor and stockroom are well-organized
• Adhere to all company policies and procedures

Benefits

• Paid holidays
• Vacation time
• Sick and personal time
• Medical insurance
• Dental insurance
• Vision insurance
• 401k matching
• Discounts on travel, entertainment, and more through our partnership with PerkSpot
• Discounts on MJ products throughout the year
• Access to discounts on other LVMH brands

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed