Sales Supervisor, Sawgrass

Michael Kors•Miami, FL

6d•Onsite

About The Position

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! The main objective of this role is to achieve personal and store sales goals, and to develop lasting client relationships. The Sales Supervisor will provide staff supervision and guidance, complying with all company policies, procedures and directives. The role ensures the highest level of customer service standards are maintained at all times.

Requirements

Achieve personal and store sales goals
Develop lasting client relationships
Provide staff supervision and guidance
Comply with all company policies, procedures and directives
Maintain the highest level of customer service standards
Develop personal sales techniques
Assist in the development of associates’ sales techniques
Utilize elevated levels of sales and service
Demonstrate in-depth knowledge of the merchandise
Monitor shipping, alterations, and special requests after a sale
Maintain sales related policies and procedures
Maintain a keen interest in the fashion industry and market trends
Support and encourage staff in customer service
Build and maintain repeat clientele
Utilize personal client book
Assist staff with utilizing their client books
Resolve client problems and complaints
Assist sales associates with customer service issues
Collaborate with store manager on risk management, physical security, store cash controls, and inventory management
Assist in training sales staff on register usage and maintenance
Execute management register functions
Assist in stock, shipping, receiving protocol/policies, procedures, and paperwork
Participate in inventories
Drive product to and from Offsite location (if applicable)
Ensure selling floor is neat, organized, stocked, and reflects correct visual image
Assist in implementation and maintenance of merchandising/ visual directives
Process deliveries in a timely manner
Identify product concerns
Communicate inventory needs
Maintain professional image and grooming standards
Adhere to work schedule, time, and attendance
Support and assist with follow-up for training programs and seminars

Responsibilities

Meet personal and store sales goals
Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
Utilize elevated levels of sales and service to maximize sales performance
Demonstrate an in-depth knowledge of the merchandise
After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
Ensure all sales related policies and procedures are maintained
Maintain a keen interest in the fashion industry and market trends
Support and encourage staff to provide the highest level of customer service
Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)
Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
Assist in the training of sales staff in all areas of appropriate register usage and maintenance
Understand and properly execute all management register functions
Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork
Participate in inventories
Responsible for driving product to and from the Offsite location on an as needed basis (Only applicable for Offsite drivers)
Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
Assist in the implementation and maintenance of all merchandising/ visual directives
Ensure deliveries are properly processed in a timely manner
Identify product concerns in a timely manner
Communicate inventory needs to support the business goal
Ensure image and grooming standards are professional and reflective of the brand image, at all times
Adhere to work schedule, inclusive of time and attendance
Support and assist in follow-up for all training programs and seminars