Sales Supervisor

Steel Dynamics•Pelham, AL

10d•Onsite

About The Position

Lead the management of the Inside Sales Group with the support of the entire sales management team. Responsibilities Oversee all aspects of the sales cycle from order entry to shipments for all of Vulcan through the management of an Inside Sales Team of approx. 9 (direct reports), including but not limited to: Establish and execute volume and financial objectives for your entire team. Establish a plan to meet these goals with the Inside Sales team. Keep orders moving through addressing accounting and credit holds, getting light loads filled out, managing backlog and overdue shipments, etc… Educate, train and track Inside Sales team on the fundamentals of the desk, cross-selling and additional training/development as needed Work within the current and future ERP and CRM systems to develop, track, and analyze key sales analytics as it relates to entire sales team. Manage timecards, absences, vacation schedules in order to maintain adequate coverage to support sales from the inside desk. Be an active participant in strategic planning with the entire sales team, including the execution of the forecast, growth of our business and providing market information Collaborate and plan with all other departments including Customer Service, Production, and Finance to ensure customer-related issues are addressed along with pushing our overall sales execution plans. Track and maintain key measurables including (but not limited to): RMAs, call logs, customer satisfaction surveys, SOPs and audits. Meet daily and weekly to review open orders, on-going bids and any other open items.

Requirements

Strong aptitude for business managing the Inside Sales Team through the entire sales, manufacturing, shipping life-cycle
Strong leadership skills with the ability to hold teammates accountable
Desire and ability to grow and develop teammates, in addition to self
High energy, self-starter, well-organized, and dedicated to continuous improvement
Ability to establish and meet goals and objectives, in a timely manner
Ability to communicate effectively, both verbally and in writing, with all levels in business
Proficient in Email, Excel, Word, PowerPoint, and navigating ERP systems

Nice To Haves

4-year College degree in business, marketing, or related field
Prior knowledge with Vulcan Steel products
Successful sales record of driving sales through measurables (i.e. calls, follow-up, etc…)

Responsibilities

Oversee all aspects of the sales cycle from order entry to shipments for all of Vulcan through the management of an Inside Sales Team of approx. 9 (direct reports)
Establish and execute volume and financial objectives for your entire team
Establish a plan to meet these goals with the Inside Sales team
Keep orders moving through addressing accounting and credit holds, getting light loads filled out, managing backlog and overdue shipments
Educate, train and track Inside Sales team on the fundamentals of the desk, cross-selling and additional training/development as needed
Work within the current and future ERP and CRM systems to develop, track, and analyze key sales analytics as it relates to entire sales team
Manage timecards, absences, vacation schedules in order to maintain adequate coverage to support sales from the inside desk
Be an active participant in strategic planning with the entire sales team, including the execution of the forecast, growth of our business and providing market information
Collaborate and plan with all other departments including Customer Service, Production, and Finance to ensure customer-related issues are addressed along with pushing our overall sales execution plans
Track and maintain key measurables including (but not limited to): RMAs, call logs, customer satisfaction surveys, SOPs and audits
Meet daily and weekly to review open orders, on-going bids and any other open items