Full Time - Sales Specialist - Millwork - Day

Lowe's Companies, Inc.•Littleton, CO

1d•$19 - $20

About The Position

As a Sales Specialist in the Millwork department, you are among the first people customers meet and use your sales expertise to help them find products and bring project ideas to life. You spend much of your time communicating with customers, discussing project needs, answering questions, and helping them accomplish home improvement goals. You become a product expert, explaining specifications, features, promotions, and financing options to close sales and ensure customer needs are met. Sales Specialists are active throughout the store or garden center and may answer phones and assist customers. Department assignment is based on hiring needs and skillsets. The role involves providing customer service and project support, coordinating estimates, installer visits, orders and installations, monitoring inventory, maintaining pricing documentation, and supporting checkout and departmental assistance needs. It may include training department associates. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions may include inside and outside environments, variable or extreme weather, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines: single lifts are limited to 75 pounds, with team lifts used minimally starting at 75 pounds or when needed; powered equipment should be used as required with proper training or trained assistance. The position pays $18.50–$20.00 per hour. Starting pay may vary based on position, location, education, training, and experience.

Requirements

High school diploma or GED, or qualifying alternative experience: 3 years of external customer-facing sales experience or 18 months of Lowe's retail experience if the education requirement is not met.
At least 1 year of customer-facing sales experience or 6 months of Lowe's retail experience; if the education requirement is not met, 3 years of external customer-facing sales experience or 18 months of Lowe's retail experience.
At least 1 year of experience in sales or customer service in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

At least 1 year of experience completing customer sales orders.
At least 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
At least 2 years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Provide SMART customer service by seeking out customers, understanding their needs, answering questions, and communicating the advantages of Lowe's products and services.
Serve as a point of contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels to support sales and work with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.