Full Time - Sales Specialist - ProServices - Closing

Lowe's Companies, Inc. • Carbondale, IL

3d • $17 - $17 • Onsite

About The Position

This is a full-time Sales Specialist role within the ProServices department. The primary focus is on achieving individual sales goals by proactively engaging Pro customers, understanding their project needs, and driving sales growth. The role involves building relationships, providing solutions, managing quotes and orders, and promoting loyalty programs. The Sales Specialist will also prospect for new customers, utilize expanded inventory options, and collaborate with various internal teams to ensure a seamless customer experience. Maintaining a safe and organized Pro Desk area and continuous learning through training platforms are also key aspects of the position.

Requirements

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• External experience in customer-facing sales or 6 months of Lowe's retail experience.
• 1 year of sales experience with the ability to identify and sell products based on customer needs.
• 1 year of experience providing customer service, including identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

• Associate degree
• 1 year of experience entering and submitting customer sales orders, including special-order sales orders.
• 1 year of experience identifying and selling products based on customer needs or plans.
• 1 Year Experience following up on outstanding or incomplete customer orders, sales, or installs.
• 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
• 1 year of experience in a sales environment with required sales goals or metrics.
• Bi- Lingual
• Working knowledge of Microsoft Office, including Excel and Teams.
• Professional certification related to the specialist’s department.

Responsibilities

• Achieve individual sales goals by proactively engaging Pro customers to identify current and future project opportunities, building relationships, and driving sales growth.
• Develop a deep understanding of Pro customers' businesses and project needs by learning project scope, timelines, dependencies, and material requirements to provide relevant solutions.
• Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to the Pro customer’s project.
• Promote Pro Credit and Lowe's Loyalty Programs to generate new Pro accounts, leading to increased Pro average tickets and transactions.
• Coordinate fulfillment, delivery, and follow-up activities to ensure projects are completed accurately and on time.
• Prospect for new Pro customers and build relationships by walking the sales floor and reviewing Top Accounts in MyRedVest.
• Utilize expanded inventory capabilities with Pro Extended Aisle and Pro Merchandising programs to win sales when products and/or quantities needed by Pro customers are not available in-store or within the Lowe’s distribution network.
• Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
• Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
• Leverage Lowe’s U and all training platforms to continue learning key updates and improve selling skills.

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Annual bonuses
• Enrollment in Lowe's Employee Stock Purchase Plan
• Deferred compensation plan
• Grant awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED