Full Time - Sales Specialist - Flooring - Day

Lowes•Greenland, NH

About The Position

As a Sales Specialist at Lowe’s, you are one of the first people customers meet. You use sales expertise to help customers find products and turn project ideas into reality. The role involves helping customers and solving problems in a fast-paced environment, primarily through communication about project needs, product questions, and home improvement goals. You become a product expert who explains specifications, features, promotions, and financing options to support sales and ensure customers’ needs are met. Depending on hiring needs and skills, the department may be Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The role includes active movement throughout the store or garden center, answering phones, and interacting with customers. Regular travel is not required, but occasional travel to meetings, training, or neighboring stores may be needed. Lowe’s describes benefits including competitive pay, flexible schedules, sales bonus opportunities, health insurance options, tuition assistance, a company-matching 401(k), a 10% associate discount, and the Track to the Trades program. The position is full-time and designated as a day role.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe’s retail experience. If the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe’s retail experience is required.
One year of experience in sales or customer service in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Provide SMART customer service by seeking out customers, understanding their needs, answering questions, and explaining the advantages of Lowe’s products and services.
Serve as a point of contact for customers and vendors within the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure projects are completed.
In the Pro Department, focus on external accounts, outside sales, and services.
Monitor inventory levels to support sales and work with vendors and other stores to find merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates through on-the-job sales-floor training and coaching on development needs.
Complete other duties as assigned.