Sales Specialist "Call Center"

Living Spaces Furniture•La Mirada, CA

2d•Onsite

About The Position

The Guest Services Product Specialist is responsible for driving sales revenue by engaging with guests through inbound phone interactions, identifying their needs, and providing product recommendations and solutions. This role delivers a high-quality guest experience by leveraging product knowledge, building rapport, and guiding guests through the purchasing process to support sales and service objectives.

Requirements

High School Diploma or General Education Diploma (GED) equivalent required.
1–3 years of related experience in sales, customer service, or a call center environment required, preferably within retail or home furnishings.
Experience handling inbound or outbound customer interactions while meeting sales or performance targets required.
Proficient knowledge of Microsoft Word, Excel, and Outlook.

Nice To Haves

Experience with Intercom, AX, Genesys Cloud, and Pega CRM is a plus.
Equivalent combination of education and experience will be considered.

Responsibilities

Answer inbound guest inquiries in a high-volume call center environment.
Engage guests and build rapport using the Living Spaces Guest Engagement Model.
Address guest questions and needs using a combination of soft skills, discovery and needs identification, problem-solving, available tools, and knowledge of company products and policies.
Capture accurate notes to summarize interactions on guest accounts.
Ensure timely follow-up on issues requiring additional research, including partnering with other teams or departments and providing updates to guests through outbound calls or email.
Meet or exceed established key performance metrics.
Participate in ongoing training and development activities; limited travel may be required.
Assist with inbound service inquiries during high-call volume periods.

Benefits

Medical (full-time only)
Dental (full-time only)
Vision (full-time only)
401(k) with Company match (full and part-time)
Vacation (full-time only or as otherwise required by applicable law)
Paid Sick Leave (full and part-time)
Flex or Health Spending Account (for eligible full-time only)
Employee Assistance Program (full and part-time)
Holiday pay (full-time only)
Life insurance (full-time only)
Overtime pay is available for eligible, non-exempt Team Members.
Reimbursement for expenses as required by applicable law and Company policy.
Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.