Sales Specialist (Luxury Retail)

Frette•Houston, TX

11d•Onsite

About The Position

Frette is seeking a Sales Specialist for its boutique in the Galleria, Houston, TX. The Sales Specialist is responsible for maintaining exemplary customer service, achieving individual sales goals, and possessing strong product knowledge to communicate the Frette brand's qualities. Employees are expected to be team players, demonstrating integrity and contributing to a positive, professional, and productive environment. This role involves upholding brand and operating standards, ensuring a high level of customer service through extensive product knowledge and an elevated selling ceremony. The Sales Specialist is responsible for client acquisition and retention, as well as operational duties.

Requirements

Years of experience within a luxury retail environment, hospitality, or interior design preferred.
Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
Proficiency with retail operating systems including POS, Microsoft Office, and Google Workspace.
Detail-oriented with strong organization and follow-up skills.
Ability to manage competing priorities in a fast-paced environment.
Demonstrates a positive attitude that contributes to a positive team environment.
Team-oriented but also self-driven with an entrepreneurial spirit.
Excellent time management and problem-solving skills as well as the ability to use good judgment when making decisions.
Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
Ability to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques.
Ability to maneuver effectively around the boutique floor, stock room, and offsite.
Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and OSHA-approved ladder safety.

Responsibilities

Meet company and personal sales goals by upholding Frette’s selling ceremonies and fostering client relationships.
Drive and exceed individual KPI goals by ensuring the highest level of service to the client.
Capture client data as per Frette’s CRM guidelines for authentic and personal client outreach to develop rapport and generate lasting relationships for client acquisition and retention.
Handle client inquiries across all channels of communication including email, phone, WhatsApp, and messaging.
Perform various sales and register transactions including ringing purchases (in-person/phone/email), processing of cash or credit payments, and counting money.
Create quotes using Frette branded templates for clients and coordinate bespoke or alterations as needed to fulfill the client’s orders.
Offer and execute Frette’s white glove services, including home consultations and installations, to build add-on sales and client relations.
Demonstrate a sense of pride, commitment, and passion for the brand and our clients, treating clients and store team professionally, courteously, and respectfully.
Maintain awareness of all marketing activations to maximize the ROI.
Efficiently execute daily performance needs, including key holder opening and closing store procedures, cash handling, charge sends, returns and exchanges, resolving client concerns, and completing and relaying all required reporting.
Participate in the processing of new shipments and help the team keep the receiving and back stock area clean and organized.
Participate in maintaining visual standards, including VM rotations, bed changes, and daily VM and cleanliness standards.
Participate in bi-annual inventory.
Liaise and partner with IT on any helpdesk-related inquiries.
Additional responsibilities as needed per business needs as identified by the Store Manager and Corporate Business Partners.