Sales Specialist (Luxury Retail)

Frette•Palo Alto, CA

7h•$23 - $25•Onsite

About The Position

Join Frette at Stanford Shopping Center. Working at Frette is more than a job. It is an opportunity to become a tastemaker in your own right. We are seeking a Sales Specialist to join our boutique at Stanford Shopping Center in Palo Alto, California—one of the country's premier open-air luxury shopping destinations. This role is designed for individuals who aspire to become trusted advisors, style curators, and relationship builders within the world of luxury. You will work closely with discerning clients, established Diamond Club members, interior designers, architects, luxury real estate professionals, hospitality partners, and other influential members of the luxury community while representing one of the world's most respected heritage brands. Located in the heart of Silicon Valley, this boutique serves entrepreneurs, executives, design enthusiasts, and global travelers seeking elevated lifestyle experiences and exceptional service.

Requirements

3+ years of experience in luxury retail, hospitality, interior design, luxury real estate, or a client-facing luxury service environment.
Proven ability to build and cultivate long-term client relationships while achieving and exceeding sales goals.
Passion for design, interiors, luxury lifestyle, and helping clients create exceptional living spaces.
Natural talent for connecting with people from diverse backgrounds and delivering highly personalized experiences.
Entrepreneurial spirit with the drive to build a personal book of business through networking, referrals, clienteling, and community engagement.
Strong business development mindset with the ability to identify opportunities, cultivate partnerships, and grow client relationships.
Existing relationships within the luxury retail, interior design, architecture, real estate, hospitality, yacht, or related luxury industries are highly desirable.
Exceptional communication and interpersonal skills with a polished, professional, and confident presence.
Curiosity and cultural fluency with an appreciation for design, craftsmanship, luxury travel, hospitality, and evolving lifestyle trends.
Passion for service excellence and a commitment to creating memorable client experiences.
Self-motivated and accountable with a strong sense of ownership and pride in delivering results.
Ability to thrive in a fast-paced luxury environment while managing multiple priorities and maintaining exceptional attention to detail.
Strong organizational, follow-up, and problem-solving skills.
Proficiency with POS systems, Microsoft Office, Google Workspace, and retail operating platforms.
Team-oriented mindset with the ability to collaborate effectively while independently driving business results.
Flexibility to work a retail schedule, including evenings, weekends, holidays, networking events, client appointments, installations, and off-site consultations as needed.

Nice To Haves

Existing relationships within the luxury retail, interior design, architecture, real estate, hospitality, yacht, or related luxury industries are highly desirable.

Responsibilities

Develop and deepen relationships with Frette's Diamond Club members, cultivating long-term loyalty and lifetime client value.
Build your own book of business through proactive clienteling, referrals, networking, and relationship-building.
Identify and develop new opportunities within the luxury trade community, including interior designers, architects, luxury real estate professionals, yacht brokers, hospitality partners, and other referral sources.
Achieve and exceed sales goals by combining entrepreneurial business development with exceptional client experiences.
Cultivate new and existing clients through personalized outreach, appointments, follow-up, and relationship management.
Deliver a personalized and memorable client experience that reflects the standards and values of the Frette brand.
Create bespoke proposals and identify opportunities to expand Frette's presence in every stage of a client's lifestyle through white glove services, home consultations, and installations.
Capture meaningful client insights and maintain accurate client profiles to support long-term relationship development and repeat business.
Represent the Frette brand within the local luxury market through networking, strategic partnerships, boutique events, and community engagement.
Communicate professionally across all client touchpoints, including in-person interactions, email, telephone, WhatsApp, and messaging platforms.
Process sales transactions accurately and efficiently, including purchases, special orders, remote sales, returns, exchanges, and payment processing.
Maintain awareness of marketing initiatives, boutique events, and brand activations to maximize business opportunities.
Serve as a passionate ambassador for the Frette brand, demonstrating professionalism, integrity, and a commitment to excellence in every client interaction.
Bring the story, craftsmanship, and heritage of Frette to life through engaging product knowledge and storytelling.
Execute and elevate the Frette selling ceremony, adapting the experience to each client's lifestyle, preferences, and needs.
Understand clients' homes, design preferences, and lifestyle aspirations, offering thoughtful recommendations and style guidance.
Deliver exceptional hospitality through personalized touches and elevated service experiences.
Leverage client feedback and insights to continuously enhance the client experience.
Demonstrate a passion for luxury, design, and craftsmanship in every client interaction.
Support daily boutique operations, including opening and closing procedures, cash handling, reporting, charge sends, returns, exchanges, quote preparation, and issue resolution.
Assist with receiving and processing merchandise shipments while maintaining an organized stockroom and back-of-house environment, as needed.
Uphold visual merchandising standards through floor presentations, bed changes, visual rotations, and daily boutique maintenance.
Support inventory management activities, including physical inventories and cycle counts, as needed.
Partner with cross-functional teams and corporate business partners to ensure operational excellence.
Contribute to a culture of teamwork, accountability, and continuous improvement.

Benefits

Medical, dental, and vision coverage
Short-term disability insurance
Company-paid life insurance and long-term disability insurance
Employee Assistance Program (EAP)
Wellness programs and resources
Paid Time Off and paid holidays
Leave of absence programs with salary continuation
401(k) plan with company match
Generous employee discount
Key holder responsibilities and leadership development opportunities after 90 days of employment
Training in luxury sales, clienteling, product expertise, and the Frette selling ceremony
Opportunities to participate in boutique events, client experiences, and brand activations
Exposure to luxury design, hospitality, real estate, and lifestyle industries
Opportunities to build relationships with designers, architects, luxury real estate professionals, hospitality partners, and tastemakers within the luxury community
Ongoing development through mentorship, coaching, and hands-on experience within a global luxury brand with over 160 years of heritage