Sales Specialist, Palo Alto

Hermes•Palo Alto, CA

1d•Onsite

About The Position

The Hermès Palo Alto Boutique is seeking a Sales Specialist to join their team. This role focuses on providing extraordinary service to clients and will report to the Assistant Manager. The primary responsibilities include achieving selling and customer service objectives while adhering to operational asset protection standards. The Sales Specialist will organize and prioritize the selling floor, ensure all necessary items are stocked, and maintain the selling floor to meet boutique standards. They will also be responsible for processing transactions accurately, maintaining their workstation, and complying with all asset protection procedures. The role requires consistent delivery of high levels of customer service according to Hermès standards.

Requirements

2+ years of experience in sales
Experience in a luxury environment preferred
Strong relationship development skills
Impeccable communication skills
Even-tempered with ability to continuously multi-task
Self-starter and able to work independently while balancing collaboration with a team
Strong organizational skills
Open availability to accommodate needs of the business
Ability to lift between 0-25 lbs. without assistance

Responsibilities

Achieve monthly and annual individual sales goals while contributing to the boutique's collective target.
Organize and prioritize the selling floor to support sales efforts and the overall client experience.
Ensure all necessary items (bags, boxes, note cards, ribbon, stationary, etc.) are stocked at all times.
Maintain the selling floor to meet standards, including straightening, filling in, and replenishment of new receipts following VM guidelines, physical EAS tagging, and ticketing.
Provide assistance as needed in inventory preparation.
Process and ensure the accuracy of all transactions, including receipts, CRM files, SKUs, monetary payment, and client verification.
Support the administrative needs of after-sales service when required.
Partner with management on POS decisions and communicate discrepancies.
Maintain cleanliness and organization of the workstation at all times.
Comply with all asset protection procedures, including employee sign-in sheets and bag checks.
Practice appropriate AP techniques and follow all guidelines for key control and merchandise security.
Ensure all products are properly ticketed according to EAS guidelines.
Properly prepare for physical inventory and participate in monthly cycle counts.
Consistently provide high levels of service to clients, including prompt greetings, offering assistance, answering questions, and assisting with wrapping and packaging at POS.

Benefits

Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
Paid Parental Leave and Transition Time
401(k) and Roth Retirement Plan with company matching and profit sharing
Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
Product discount
EAP resources
Access to Calm App
Health Advocate
Family Building Support