Full Time - Sales Specialist - ProServices - Day (Bilingual Preferred)
About The Position
This role focuses on achieving individual sales goals by proactively engaging Pro customers to identify and drive sales growth for their projects. The specialist will develop a deep understanding of Pro customers' businesses and project needs, create and manage project-related documentation, promote loyalty programs, and coordinate fulfillment and delivery to ensure project success. The role also involves prospecting for new Pro customers, utilizing expanded inventory options, and collaborating with various internal teams to provide a seamless customer experience. Maintaining a clean and organized Pro Desk area and continuous learning through training platforms are also key aspects of the position.
Requirements
- High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
- External experience in customer-facing sales or 6 months of Lowe's retail experience.
- 1 year of sales experience with the ability to identify and sell products based on customer needs.
- 1 year of experience providing customer service, including identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
- Ability to obtain sales-related licensure or registration as required by law.
Nice To Haves
- Associate degree
- 1 year of experience entering and submitting customer sales orders, including special-order sales orders.
- 1 year of experience identifying and selling products based on customer needs or plans.
- 1 Year Experience following up on outstanding or incomplete customer orders, sales, or installs.
- 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
- 1 year of experience in a sales environment with required sales goals or metrics.
- Bi- Lingual
- Working knowledge of Microsoft Office, including Excel and Teams.
- Professional certification related to the specialist’s department.
Responsibilities
- Achieve individual sales goals by proactively engaging Pro customers to identify current and future project opportunities, building relationships, and driving sales growth.
- Develop a deep understanding of Pro customers' businesses and project needs by learning project scope, timelines, dependencies, and material requirements to provide relevant solutions.
- Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to the Pro customer’s project.
- Promote Pro Credit and Lowe's Loyalty Programs to generate new Pro accounts, leading to increased Pro average tickets and transactions.
- Coordinate fulfillment, delivery, and follow-up activities to ensure projects are completed accurately and on time.
- Prospect for new Pro customers and build relationships by walking the sales floor and reviewing Top Accounts in MyRedVest.
- Utilize expanded inventory capabilities with Pro Extended Aisle and Pro Merchandising programs to win sales when products and/or quantities needed by Pro customers are not available in-store or within the Lowe’s distribution network.
- Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
- Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
- Leverage Lowe’s U and all training platforms to continue learning key updates and improve selling skills.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
