Sales Specialist

Leslie's•Phoenix, AZ

21h•Hybrid

About The Position

Founded in 1963, Leslie's is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry. We serve the aftermarket needs of residential and professional consumers with an extensive and largely exclusive assortment of essential pool and spa care products. We operate an integrated ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ states—enabling consumers to engage with Leslie’s whenever, wherever, and however they prefer to shop. With over 60 years of providing best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's. This position is based at our corporate office in Phoenix, AZ, and follows a hybrid work schedule. Remote work is not available for this role. Candidates must reside within commuting distance, as relocation assistance is not provided. Additionally, applicants must be authorized to work in the United States without the need for current or future employer-sponsored visa support. As a Sales Specialist – Custom Sales, you will play a key role in driving revenue growth while delivering an exceptional customer experience. This position focuses on proactively engaging customers, managing custom product quotes and orders, and leveraging strong product knowledge to meet and exceed sales and margin goals. If you’re results-driven, detail-oriented, and thrive in a fast-paced environment, this is a great opportunity to make an impact.

Requirements

High school diploma required
Proven success in sales and customer service with a results-oriented mindset
Strong communication, interpersonal, and relationship-building skills
Excellent organization and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office (Word, Excel)
Strong technical aptitude and ability to learn new systems quickly
Effective problem-solving and analytical skills
Understanding of sales processes and customer relationship management

Nice To Haves

associate degree or higher preferred
Experience with pool systems and products is a plus

Responsibilities

Proactively follow up on customer quotes and sales leads for custom products in a timely and consistent manner
Drive sales performance while meeting or exceeding margin goals
Build strong customer relationships by delivering responsive, solution-focused service
Review, prepare, and manage custom product quotes with a high level of accuracy
Provide customers with timely and accurate quotes (target turnaround: 4 hours)
Accurately enter and manage customer orders in internal systems
Partner with internal teams and vendors to verify measurements and ensure order accuracy
Support team members with complex sales scenarios and escalated customer concerns
Assist with onboarding and training new hires on products, systems, and sales strategies
Collaborate with cross-functional teams to ensure a seamless customer experience
Stay current on product knowledge, industry trends, and market conditions
Share insights and best practices to improve team performance
Contribute to achieving departmental goals and driving overall business success
Perform other duties and projects as assigned by the department manager

Benefits

Comprehensive medical, pharmacy, dental, & vision plan options.
Health savings account (with enrollment in the high deductible health plan option).
Health & dependent care flexible spending accounts.
Company-paid basic life and AD&D insurance.
Voluntary supplemental life insurance.
Company-paid short-term disability and voluntary long-term disability insurance.
Pre-tax and Roth 401(k) with company match.
Paid vacation, sick, and bereavement leave.
Paid holidays, including a floating personal day.
Employee assistance and wellness programs.
Earned Wage access is available, allowing early access to a portion of your earned wages before payday.
Product discounts at Leslie’s Retail stores.