Full Time - Sales Specialist - Millwork - Day

Lowe's Home Centers•Carlisle, PA

22h•Onsite

About The Position

Lowe's Sales Specialists help customers identify products and services for home improvement projects, answer questions, and support customers from initial consultation through project completion. The role involves frequent communication with customers, learning product specifications, features, promotions, and financing options, and providing consulting services to meet customer needs. Sales Specialists work in an assigned department based on hiring needs and skillsets; the listed departments include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, and Windows & Walls. The work is active and includes moving throughout the store or garden center, answering phones, and interacting with customers. The position does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions may include indoor and outdoor weather, varying climates, noise, and moving or shaking objects and equipment.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe's retail experience; alternatively, three years of external customer-facing sales experience or 18 months of Lowe's retail experience if the education requirement is not met.
One year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Provide SMART customer service by approaching customers, understanding their needs, answering questions, and explaining the advantages of Lowe's products and services.
Act as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to help ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels to support sales, coordinating with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates through on-the-job training on the sales floor and coaching on development needs.
Complete other duties as assigned.