Central Res Phone Sales - Sales Specialist

Omni Hotels & Resorts•Omaha, NE

4d•Remote

About The Position

This FT position requires the ability to assist and support sales associates and customers with inquires to ensure complete guest satisfaction by handling requests in a courteous, timely, professional, and efficient manner.

Requirements

Assist and support reservation sales associates with inquires and problem-solving techniques in a professional and personable manner, addressing policies and procedures.
Excellent conflict management skills and mediation skills
Ability to effectively manage multiple projects and priorities with minimal supervision
Excellent interpersonal skills.
Must possess demonstrated excellent communication skills (both oral and written): listens to others.
Ability to work independently with the Omni trilogy in mind.
Good organizational, time management, and analytical skills.
Required PC/Laptop Hardware and OS (Apple not supported): (May be subject to change at a later date)
64-bit Windows 11 or newer version
Processor – I5 or AMD Ryzen 5 or better
8GB Ram
100GB Hard Drive free disk
Windows Updates are showing up to date.
1 NIC (Ethernet port)
USB Connection (at least 3 ports)
Licensed and up to date anti-virus full scan completed (including date, time, files scanned, & no threats)
Power Surge Protector
Logitech USB Headset Mono/Stereo H650e or H570e
Full screenshot of www.speedtest.net of completed speed test.
Copy of Internet Service Provider bill documenting internet speed with 25mb download and 10mb upload.
Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse.
Smartphone with application download capability (Please download Okta Verify and Microsoft Authenticator)
A Wireless Connection is NOT allowed for our Work at Home Associates
A Wireless mouse or keyboard is NOT allowed.
No one else can be on / using your internet during your scheduled shift.
No devices can be connected to your internet during your scheduled shift.
Satellite internet is not permitted.
Microsoft Teams must be downloaded on personal desktop for technical assistance.

Nice To Haves

Suggested System – Windows Defender
McAfee and AVG anti-virus systems are not supported.
Additional Monitors Highly Suggested for ease of process
Ergonomically approved desk chair and desk work surface
Smoke Detector
Fire extinguisher 2.5lbs or more
First Aid Kit
Copy of Declarations page of Homeowner’s/Renter’s Insurance

Responsibilities

Assist hotels by answering questions and problem solving
Assist and track work at home associate’s technical issues and problem-solving techniques
Process reservations and use appropriate selling strategies and empowerment skills to maximize revenue for Omni Hotels when asked to assist with reservations
Respond effectively to all inquiries
Display a pleasant, helpful and courteous attitude toward customers, fellow associates, and management
Provide temporary coverage for Sales Supervisors including opening, closing, and emergency situations.
May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice