Full Time - Sales Specialist - Flooring - Closing

Lowe's Home Centers•Tukwila, WA

17h•Onsite

About The Position

As a Sales Specialist at Lowe’s, you help customers identify the products and services they need and turn project ideas into reality. You communicate with customers, discuss project requirements, answer questions, and provide information about product specifications, features, promotions, and financing options. You provide consulting support to help ensure customer needs are met and sales are completed. The department may be Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls, depending on hiring needs and skillsets. The role involves moving throughout the store or garden center, answering phones, and interacting with customers. You may work indoors and outdoors and encounter changing weather and climate conditions, noise, and moving or shaking objects and equipment. Travel is not regularly required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe’s retail experience. If the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe’s retail experience is required.
One year of experience in sales or customer service in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Provide SMART customer service by approaching customers, understanding their needs, answering questions, and communicating the advantages of Lowe’s products and services.
Serve as a point of contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up on project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory to support sales; work with vendors and other stores to locate merchandise and order replacement stock.
Review prices according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates through on-the-job training on the sales floor and coaching on development needs.
Complete other duties as assigned.

Benefits

Competitive pay and flexible schedules.
Additional bonus opportunities based on sales performance.
Health insurance options.
Tuition assistance and other education support, including trade-skills scholarships.
Company-matching 401(k).
10% Lowe’s Associate Discount and a broader discount platform.
Track to the Trades program.
Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Learning and development opportunities.
Other discretionary benefits, based on eligibility, may include annual bonuses, an Employee Stock Purchase Plan, deferred compensation, and grant awards.