Destination Universal Sales Specialist (Bilingual)

Universal Studios Hollywood • Los Angeles, CA

12d • Onsite

About The Position

The Destination Universal Sales Specialist (Bilingual) is responsible for selling Universal Studios Hollywood tickets, passes, and approved third-party products using a consultative, guest-focused approach. This role involves identifying and converting upgrade opportunities, clearly explaining product options, pricing, and value propositions, and meeting or exceeding sales goals. The specialist will serve as a welcoming, knowledgeable point of contact at Universal-branded desks, engaging guests to understand their plans and recommend enhancements to improve their visit. They will also assist with questions, problem-solving, and guest recovery, acting as a brand ambassador for Universal Studios Hollywood with professionalism and warmth. Fostering good working relationships with internal and external partners through honesty and integrity is key. The role requires maintaining strong knowledge of Universal offerings, promotions, and ticket policies, as well as select third-party offerings. Accurate transaction processing, tracking sales activity and performance metrics, and communicating results and insights to leadership are also essential duties. Other duties may be assigned as needed.

Requirements

• Must have fluency in both English and Spanish
• Face-to-face sales or customer service experience
• Strong communication and interpersonal skills
• Must be able to work a flexible schedule, including weekends and holidays, with consistent attendance and reliability
• Ability and willingness to stand for extended periods of time and work in varying environments, including indoors and outdoors
• Must have professional attire and ensure appearance always represents the company and product

Nice To Haves

• Experience selling tickets, experiences, or upgrades within a travel, entertainment, or attraction-based environment
• Demonstrated consultative sales instinct, including proactively engaging guests and adjusting recommendations in real time to align with their interests and drive successful outcomes
• Energized by the sales process and its outcomes, with the resilience to stay engaged and positive while working toward goals
• Strong judgment in balancing sales objectives with authentic service, professionalism, and brand representation
• Detail-oriented and accurate in tracking sales activity and performance metrics
• Adaptable and flexible, with the ability to adjust to scheduling changes, or evolving priorities, sometimes on short notice
• Technical acumen to effectively navigate point-of-sale systems, CRM tools, and other technology required to support sales and reporting

Responsibilities

• Sell Universal Studios Hollywood tickets, passes, and approved third-party products using a consultative, guest-focused approach
• Identify and convert upgrade opportunities, including for guests who previously purchased tickets online
• Clearly explain product options, pricing, and value propositions to support informed purchase decisions
• Meet or exceed individual and location sales goals
• Serve as a welcoming, knowledgeable point of contact at Universal-branded desks
• Engage guests to understand their plans and recommend enhancements that improve their visit
• Assist with questions, problem-solving, and guest recovery as needed
• Act as a brand ambassador, representing Universal Studios Hollywood with professionalism and warmth
• Foster good working relationships with internal and external partners through honesty and integrity
• Maintain strong knowledge of Universal offerings, promotions, and ticket policies, as well as of select third-party offerings
• Accurately process transactions in accordance with standard operating procedures
• Track sales activity and performance metrics, and communicate results and insights to leadership
• Perform other duties as assigned

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed