Sales Specialist II

Generac•South Burlington, VT

46d•$19

About The Position

We are DR Power, a Generac Company, professional power equipment done right. Established in 1985, we are a leader in the design and manufacture of professional-grade gas and battery-powered outdoor power equipment. We are dedicated to the enduring quality and uncompromising performance of everything we build. We stand behind every DR® product and are here to help every customer regardless of when or where they made their initial purchase. ESSENTIAL DUTIES: 65% Respond to customer inquiries via chat and email. Actively listen and ask questions to understand customer needs, proactively make sales suggestions based on the discovery of customer needs. Explain to customers how, when and where products would best be suited. Proactively asks questions to determine caller’s needs (i.e. size of property, need for accessories, etc) Proactively recommends product (by name) based on the discovery of customer’s needs. 25% Answer incoming customer calls. Actively listen and ask questions to understand customer needs, proactively make sales suggestions based on the discovery of customer needs Meet or exceed the individual selling performance goals and expectations that include but are not limited to calls per hour, conversion rate, average order, up-sell hit-rate, average up-sell revenue and total sales. Explain to customers how, when and where products would best be suited. Proactively asks questions to determine caller’s needs (i.e. size of property, need for accessories, etc) Proactively recommends product (by name) based on the discovery of customer’s needs. Adhere to objectives established for call quality. Adhere to the standards set for attendance and schedule adherence. Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time. 10% Bring important information to a supervisor or leads attention. Stay up to date on products, product information, and training opportunities. Other Duties as assigned.

Requirements

Excellent and professional written communication skills
Excellent verbal communication skills – ability to communicate clearly, professionally, and in a friendly and welcoming manner.
Meticulous data entry skills
Customer Service skills
Time management skills
Sales and upselling skills
Ability to learn and understand outdoor power equipment and its applications
Ability to safeguard confidential customer information
6 months of customer service or sales experience and/or training
High School Diploma/GED or equivalent
Basic computer skills and the ability to learn new software

Responsibilities

Respond to customer inquiries via chat and email.
Actively listen and ask questions to understand customer needs, proactively make sales suggestions based on the discovery of customer needs.
Explain to customers how, when and where products would best be suited.
Proactively asks questions to determine caller’s needs (i.e. size of property, need for accessories, etc)
Proactively recommends product (by name) based on the discovery of customer’s needs.
Answer incoming customer calls.
Meet or exceed the individual selling performance goals and expectations that include but are not limited to calls per hour, conversion rate, average order, up-sell hit-rate, average up-sell revenue and total sales.
Adhere to objectives established for call quality.
Adhere to the standards set for attendance and schedule adherence.
Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time.
Bring important information to a supervisor or leads attention.
Stay up to date on products, product information, and training opportunities.
Other Duties as assigned.