Sales Specialist 2 -Retail Operations

Living Spaces Furniture•Monrovia, CA

12d•$19 - $25•Onsite

About The Position

The Sales Specialist 2 (Ops) role combines the skills of a Sales Specialist 1 and an Operations Specialist. This role is responsible for executing the Living Spaces Guest Engagement Model to create a positive and memorable guest experience, aiming for repeat business. The position is expected to achieve targeted Sales per Hour (SPH) and adhere to all Key Performance Indicator (KPI) standards, ensuring success in all guest interactions. Additionally, this role involves maintaining the cash office and counter, adhering to the Standard Work of the Sales Specialist-1.

Requirements

High School Diploma or GED equivalent.
At least 1 year of retail experience in a direct customer interactive environment preferred.
1-2 years retail/sales/customer service experience.
Equivalent combination of education and experience will be considered.
Experience in Microsoft Office programs.

Responsibilities

Execute the Guest Engagement Model and its expected behaviors to meet or exceed Sales Per Hour (SPH) thresholds.
Execute Sales Specialist-1 Standard work for Operations.
Drive proficiency using the Living Spaces Guest Engagement Model, connecting behaviors to expected sales outcomes.
Self-assess daily sales results and complete a monthly proficiency plan using sales reporting tools and self-assessment of strengths and opportunities.
Perform all guest email follow-up and complete open Customer Relationship Management (CRM) follow-up tickets.
Assist Store Leadership in resolving guest escalations, returns, exchanges, and discounts, adhering to Standard Operating Procedure (SOP) guidelines.
Process cash, check, Synchrony, Concora manual payments, and credit card transactions to exacting standards of the Payments SOP.
Open and close the Vault, ensuring compliance with SOP and precise completion of paperwork by required times.
Maintain Guest Surveys for Sales and Cashier at or above store goals.
Follow security policies set forth by Asset Protection for the Cash Office, including adherence to policies on access and transaction accuracy.

Benefits

Medical (full-time only)
Dental (full-time only)
Vision (full-time only)
401(k) with Company match (full and part-time)
Vacation (full-time only or as otherwise required by applicable law)
Paid Sick Leave (full and part-time)
Flex or Health Spending Account (for eligible full-time only)
Employee Assistance Program (full and part-time)
Holiday pay (full-time only)
Life insurance (full-time only)
Overtime pay is available for eligible, non-exempt Team Members.
Reimbursement for expenses as required by applicable law and Company policy.
Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPIs.