Sales & Social Media Coordinator

Coast Hotels•Nanaimo, BC

3d•CA$27 - CA$27

About The Position

The Sales & Social Media Coordinator provides superior customer service, intermediate administrative support, sells products and/or services that maximize revenues as identified in the specific property’s Strategic Plan, and provides brand specific social media support. This role is 70% sales and 30% social media. The company is committed to creating an inclusive and accessible workplace for all candidates and employees.

Requirements

1 years related work experience.
Advanced communication, interpersonal, and customer service skills.
Strong phone manner/etiquette and communication skills with emphasis on a demonstrated ability to sell the hotel products and services.
Intermediate level in the use of MS Office Suite
Professional appearance and attitude.
Some experience with conflict resolution.
Exemplifies Coast's core values and enjoys working in a culture of accountability.

Nice To Haves

Hospitality Diploma or equivalent combination of education and experience an asset.
knowledge of a hotel reservations operating system
experience with Delphi is a considerable asset.

Responsibilities

Acts as a key point of contact for Sales & Marketing within the property; liaises with internal and external contact to facilitate work outcomes
Performs moderately complex tasks in area of specialty such as responding to product and service inquiries, assisting with the development of product and promotional material, and tracking account activity
Support for the sales team.
Develop original content and suggest creative ways to attract more customers and promote our brand.
Promotes Coasts’ products and services; assists with the organization of Sales & Marketing campaigns and participates in tradeshows or other promotions related to the property
Works with Sales Manager to identify and solicit new clients or target accounts to meet set business development
Use social media platforms to sell our property using original content
Collaborate with designers or copywriters to provide attractive informative campaigns.
Coordinates meetings, events and/or activities related to sales function within the property
Ensures timely processing of all activities to the sales function within the property, including detailed and updated client files are completed
Drafts correspondence, prepares presentations, and coordinates related materials
Maintains accurate files and organized sales automation techniques and customer communication standards
Participates in site inspections, client appointments, client events as needed to broaden
Ensures accurate billing and record maintenance; performs routine office duties including organizing files, mail distribution, ordering office supplies and maintaining inventory levels of sales collateral
Demonstrates a customer service attitude with Ambassadors as well as toward external vendors and guests
Researches and qualifies prospective initiatives that increase sales revenue and hotel promotional opportunities
Activates records of all customer relationship management initiatives and sales activities utilizing the company assigned automation tools
Other duties as required