Sales & Service Technician II

Ziply Fiber•Cave Junction, OR

37d•$17 - $40•Onsite

About The Position

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. Our Company Values: Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other. Earning Your Trust: We build trust through clear, honest, human communication. The Sales & Service Technician II is responsible for engaging and developing customer relationships and providing solutions to our customers through our products and services. All our employees are ambassadors of Ziply Fiber within our communities. Although preferred, experience is not required because we will train, so this is an ideal position for someone who has the desire to learn the trade of telecommunications installation and maintenance.

Requirements

High school diploma or equivalent required.
Copper experience/skills required.
Must complete Pole Climbing Certification (Individual cannot exceed 275 lbs.).
Must complete company provided training and provide ability to complete full installs for HSI and/or video.
Understand telephony knowledge.
Understand different PC operating support systems.
Must have knowledge of the following Internet Protocol attributes: Fundamentals, Behaviors, Current technologies, Network troubleshooting diagnosis.
Telecommunications wiring color-code competency.
Must possess and maintain a valid State Driver's License and satisfactory driving record.
Must complete a pre-employment drug screening.
Ability to work nights and weekends if applicable.
Ability to remain calm in high stress situations and demonstrate good judgment.
Basic keyboard and software skills
Simple and complex mathematic skills
Active listening, decision making, and problem-solving skills.
Ability to maintain strong communication with customers and different personalities.
Ability to communicate effectively verbally and through written communication.
Ability to read and understand road maps, discern street signs, and address numbers.
Ability to be unaffected by flashing lights and strobes.
Ability to always maintain a professional manner and appearance.
Ability to operate equipment to perform the essentials functions of the job (i.e., splicing tools, test equipment, computer/laptop, phone, and company vehicle)
Ability to drive on behalf of the company in a safe and responsible manner.
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Nice To Haves

Five (5) years of experience in telecommunications installation and maintenance preferred.
Additional equipment certification, licensing, or experience is a plus (i.e., Nortel, DMS10, Adtran, AFC/Tellabs, Calix, Go Digital, Acetelis, Pair Gain, Multiplexers, Seiscor/Pulsecom S24DU/COT, Fiber, Optics, etc.).

Responsibilities

Install and maintain inside wire for residential/business broadband (HSI/Video) service.
Install Central Office and B-box junctions as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital subscriber line access multiplexer), Residential Gateways and HSI (High-Speed Interface) business class routers.
Install an array of wireless home networking equipment. Other equipment will include FTTH (Fiber to the House)
Use and understand automated Dispatch equipment (i.e., handheld terminals), read and understand broadband service orders and trouble tickets, and the use of appropriate broadband test equipment.
Adapt to changes in the business to include advances in technology, new skills, and procedures, as well as participation in the company lead generation program through the promotion and sale of additional Ziply products and services during each customer contact.
Communicate effectively and accurately on customer issues to eliminate repeat trouble calls.
Mentor co-workers to expand knowledge, be self-motivated and display the ability to follow through on assignments in a timely manner.
Effectively use preventive maintenance program by rebuilding aerial/buried/underground cables.
Read and interpret Outside Plant drawings.
Navigate web, set up Business/Residential computer(s) and demonstrate applications to customer.
Effectively use Ziply internal programs and dispatch programs to complete assignments
Support, install, and repair company products and services.
Fully understand and adhere to the 5-Step Peace of Mind Service Process
Responsible for promoting and selling the company’s products and services and participate in the company’s sales referral programs during their working hours.
Understand and demonstrate basic telephone/broadband technology. Utilize test equipment to install products and isolate trouble effectively.