Sales & Service Technician II (Field Install & Repair)

Frontier Communications•Muskegon, MI

1d•$21 - $37•Onsite

About The Position

Installs, maintains and/or repairs network facilities and associated apparatus from the station equipment to the line card. Performs other related duties. The role involves installing and maintaining inside wire for residential/business broadband (HSI/Video) service, as well as installing various networking equipment like Fiber to the House, ONT, Wireless routers, Modems, and Gateways. It also includes installing all necessary wiring and equipment for broadband continuity, digital subscriber carriers, and associated broadband equipment such as DSLAMS, Residential Gateways, and HSI, and business class routers. The position requires performing all types of cable construction and maintenance work associated with network facilities, including repairs on conduit and manholes, cross-connections to switching equipment, and removing/replacing line cards. Technicians will read and understand service orders, trouble tickets, outside plant drawings, circuit diagrams, and electrical schematics. Maintenance and repair of buried, aerial, and underground cable/fiber, as well as aerial work from pole climbing, ladders, and bucket trucks, are also key responsibilities. The role includes placing aerial and buried plant and service drops, navigating the web, setting up business/residential computers, and demonstrating them to customers. A crucial aspect is supporting and actively participating in the promotion of Company products and services, adapting to technological changes, and assisting other departments and contractors. Self-motivation, mentoring co-workers, and timely completion of assignments are expected.

Requirements

High School Diploma or equivalent
Experience in telecommunications installation and maintenance
Basic keyboard and software skills
Must complete pole climbing certification, for which an individual cannot exceed 275 lbs.; fully clothed and with proper footwear
Must complete company provided training and demonstrate ability to complete full installs
Ability to work independently and desire to work ‘face-to-face’ with customer
Ability to work outdoors in adverse weather conditions and in isolated or confined spaces
Valid driver’s license and satisfactory driving record
Must be available for flexible scheduling, holidays, after hours and call-outs
Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy

Nice To Haves

CDL preferred

Responsibilities

Install and maintain inside wire for residential/business broadband (HSI/Video) service
Install an array of networking equipment, including Fiber to the House, ONT, Wireless routers, Modems, and Gateways.
Install all wiring, and equipment as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital Subscriber Line Access Multiplier), Residential Gateways, and HSI (High-Speed Interface), and business class routers
Performs all types of cable construction and maintenance work associated with all network facilities; including repairs on conduit and manholes, cross-connections to switching equipment, removing and replacing line cards in central office/pair gain units
Read and understand service orders and trouble tickets, outside plant drawings, circuit diagrams and electrical schematics
Perform maintenance repair and preventable maintenance on buried, aerial and underground cable/fiber using various plant elements
Performs Aerial work that requires work to be performed from pole climbing, ladder, and bucket trucks.
Place aerial and buried plant and service drops
Navigate web, set up Business/Residential computers and demonstrate to customers
Support and actively participate in the promotion of Company products and services
Must be able to adapt to changes in the business that include advances in technology and new skills and procedures
Aids/assists other departments and contractors as required; be self-motivated; mentor co-workers; follow through on assignments in a timely manner