Sales Service Specialist

Sunsweet Growers•Yuba City, CA

22h•Onsite

About The Position

The Sales Service Specialist (SSS) role is part of a world-class customer service sales group, operating under the direction of the Sales Service Manager. SSSs are responsible for the day-to-day order fulfillment process, from the initial receipt of an order through to invoicing. This includes coordinating, processing, and reconciling product returns, as well as providing tracking information for orders in transit upon request.

Requirements

Experience processing orders in a service capacity environment involving successful interface with commercial based customers.
Intermediate skill level in the proficiency of using a personal computer, Word, Excel, and e-mail system.
Data entry with high level of accuracy.
Working knowledge of inventory, production and supply chain processes.
Ability to communicate effectively via verbal, written and electronic manner.
Ability to meet deadlines.
Ability to successfully prioritize.
Ability to maintain and respect confidentiality of privileged information.
Strong attention to detail.
Must be able to multi-task.
Requires strong time management skills.
Must pass post-offer, pre-employment testing, including: background check & drug screen.
Experience working with spreadsheets.

Nice To Haves

SAP experience.
Experience with manufacturing, logistics and/or processing facility, food or agricultural industry.
Bilingual preferred.

Responsibilities

Process system generated and manual orders in SAP.
Validate all data within orders for accurate pricing, promotions, inventory availability, and correct master data population.
Monitor orders from receipt to invoice for all assigned customer accounts.
Communicate any order issues to customers, brokers, or Sunsweet Sales Directors for correction.
Respond to all inquiries and requests in a timely manner.
Monitor daily reports to ensure orders are completed, released for on-time delivery, and accurately invoiced.
Systematically identify and report order fulfillment issues to the Sales Service Manager for solution implementation.
Provide administrative support to the Sunsweet Sales team, including creating data spreadsheets and pulling historical data from SAP on sales, products purchased, and order details.
Provide information on production schedules, inventory levels by location, and customer data.
Follow established processes to identify problems related to delivery dates, pricing, promotion requests, and inventory shortages.
Implement solutions to resolve identified issues under the direction of the Sales Service Manager.
Provide cross-training on own assignments to keep the department updated on all accounts.
Develop and maintain data profiles for every customer, detailing specific requirements, contact information, and products purchased by SKU.
Set up and maintain audit files for all manual customer orders received.
Maintain desk organization as a standard for all team members.
Provide backup coverage within the department for all domestic regions as needed during team member absences.