Bank Sales & Service Representative (Universal Banker)
First Citizens Bank•Menomonee Falls, WI
•Onsite
About The Position
At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. The position facilitates customer awareness and education of bank capabilities, tools, and resources, and supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.
Requirements
- High School Diploma or GED
- 6 months customer service experience
- 6 months cash handling experience
Nice To Haves
- Sales experience
- Previous banking experience
- Financial literacy
- Knowledge of retail banking products and services
Responsibilities
- Engaging customers in conversation to understand their banking needs and preferences
- Processing transactions accurately and efficiently
- Providing assistance with account servicing needs
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Benefits
- Competitive, thoughtfully designed and quality benefits program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
