SALES SERVICE REP

FOOT LEVELERS LTD • Roanoke, VA

3d • Onsite

About The Position

Provide wow-worthy customer service, on each and every call. Become the subject matter expert on our custom orthotics and ancillary products. Maintain detailed data on our valued customers (our Chiropractors, our Physical Therapists) accuracy is paramount! Demonstrate a commitment to one-call resolution. Our Sales & Service team is always learning, always training. This commitment to product and service knowledge is the key to your, and our company's, success. Field calls expeditiously and efficiently. We can't keep our customers waiting. Consult, consult, and consult some more. Listen first, then recommend products and services that will benefit our doctors' customers and businesses. Rise, stretch (and shine) and repeat. There is always an opportunity to upsell, to dig in and learn more from a call. We love tenacity, can you tell? Remember the details our Sales & Service agents are diligent in their follow through and in their attention to detail. Billing issues, technical issues, unresolved inquiries, etc. They're all important and they all get your full (and timely) attention.

Requirements

• Noteworthy communication skills.
• Ability to think on your feet, be quick, astute, inquisitive and engaging.
• Friendly demeanor.
• Comfortable with technology and able to figure out new systems/programs.
• Minimal ramp-up time on CRM.
• A few years of telecommunications and/or customer service experience.
• Relevant experience meeting customer expectations, resolving issues, and meeting (or exceeding) professional goals.
• Self-motivated problem solver with a passion for customers, for wellness, and ultimately for our Foot Levelers products.

Responsibilities

• Provide wow-worthy customer service, on each and every call.
• Become the subject matter expert on our custom orthotics and ancillary products.
• Maintain detailed data on our valued customers (our Chiropractors, our Physical Therapists) accuracy is paramount!
• Demonstrate a commitment to one-call resolution.
• Field calls expeditiously and efficiently.
• Consult, recommend products and services that will benefit our doctors' customers and businesses.
• Upsell and learn more from a call.
• Follow through diligently and pay attention to detail regarding billing issues, technical issues, unresolved inquiries, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed