Sales & Service Rep - Georgetown

Republic Bank•Georgetown, KY

7d•Onsite

About The Position

The Sales & Service Representative is responsible for providing efficient, professional, and quality customer service while identifying and satisfying client needs. Additionally, this position must deliver a high level of service by resolving customer service issues, and handling client transactions. This position is also part of the team helping the Banking Center achieve their sales goals.

Requirements

Minimum 2 years customer service experience required.
Basic computer skills required. Proficiency in Microsoft Office products and internet applications.
Fluent in English (speak, read, write, comprehend, communicate) required.

Nice To Haves

Cash handling experience preferred.
Fluent in Spanish (speak, read, write, comprehend, communicate) preferred.

Responsibilities

Responsible for comprehensive, prompt, and efficient client transactions.
Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into Horizon system.
Greet all clients as soon as they enter the banking center and work to develop a strong banking relationship with regular clients.
Consistently deliver the Republic Experience to every client.
Balances cash drawer each day, meeting Republic’s standard of performance.
Recognize opportunities to satisfy client needs through other Bank products.
Perform transaction overrides & makes hold decisions
Receives mortgage, consumer loan and other payments, ensures the payments match balances due and enter payment into Horizon system.
Takes outgoing wire transfer requests; processes cash advances; cashes checks & processes withdrawals; opens & records the night drop deposit transactions; balancing ATM; research necessary information upon client’s request while following all security procedures for the banking center.
Monitor activity of all new accounts, to ensure all cross sales have been properly activated and on-boarding is followed and completed.
Adhere to Bank’s new client on boarding process and procedures.
Actively work calling lists of existing clients to cross sell for other products or expanded relationships, including retention of existing accounts.
Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.
Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
Willingly perform all other duties and projects as assigned.