Sales & Service Manager - NEW STORE OPENING

Good Day Farm•New Orleans, LA

6d•Onsite

About The Position

The core of our mission is to deliver high-quality cannabis products and support and educate our communities on the tremendous healing benefits of this medicinal plant—and it all starts with our people. We cannot achieve our goals without talent– and so we’re looking for the best, brightest, and most determined individuals in the industry and beyond to join our team at this pivotal moment in history– the end of cannabis prohibition in the United States. We’re looking for a Sales & Service Manager who can lead our krewe like a true parade captain—keeping the energy high, the team tight, and the customers feeling like they’ve just stepped into the heart of the French Quarter. This role is all about creating unforgettable experiences, building a powerhouse team, and driving results with flair.

Requirements

At least 2-7 years in a leadership position in retail, hospitality, service, or cannabis related industries
5 – 10 years of experience in Customer Service-related work
2 – 4 years of cannabis industry experience preferred
Proven experience in retail or hospitality management.
Strong leadership skills with a passion for team development.
Excellent communication and problem-solving abilities.
Ability to balance festive energy with compliance and professionalism.
Must meet all state requirements for cannabis employment.
Must be able to clear a background check
Must have flexibility in working hours and the ability to work late hours, up to 3 AM, depending on the needs of the business
Must have reliable transportation

Nice To Haves

College degree preferred, or in place of experience in the field.

Responsibilities

Build, train, and coach a dynamic team that delivers top-notch service with a smile and a little lagniappe.
Foster a culture of collaboration, positivity, and accountability.
Provide ongoing feedback and development plans to help team members grow into rockstar performers.
Lead daily huddles and energize the team.
Set clear sales goals and inspire the team to hit them.
Monitor KPIs and implement creative strategies to boost revenue and customer satisfaction.
Develop promotional campaigns that feel festive and stay compliant with Louisiana cannabis regulations.
Celebrate wins big and small.
Create a warm, inviting atmosphere where every guest feels like part of the krewe.
Greet new customers with genuine hospitality and guide them through the experience with ease.
Handle escalated service issues with charm and professionalism.
Ensure every interaction reflects the brand’s personality: fun, knowledgeable, and customer-focused.
Perform other duties as assigned.