Sales & Service Lead

Benefit Cosmetics•San Francisco, CA

14d•$22 - $27•Onsite

About The Position

The Sales & Service Lead (SSL) is responsible for leading the Brow & Beauty Expert (BBE) team on a day-to-day basis, driving sales performance, client satisfaction, maintaining a well-organized environment, and fostering a cohesive team dynamic. The Sales & Service Lead contributes to the development of the brand’s image and reputation within their store and ensures delivery of exceptional client and employee experiences while maximizing business performance.

Requirements

Must maintain compliance with state board regulations at all times.
Must maintain and display a valid state-issued aesthetician or cosmetologist license for the work state. The employee is responsible for any fees, additional training, and/or renewals needed as a requirement.
A minimum of 2 years' experience in the cosmetics or aesthetics industry.
Demonstrated ability to develop and influence others, with interpersonal savviness.
Proven track record of achieving sales and service goals.
Must have proof of insurance, a current and valid driver’s license, and a reliable means of transportation.
Must be authorized to work in the U.S. and successfully complete the E-Verify process.
Flexibility regarding work hours; ability to work nights, weekends, and some holidays, as needed to meet the needs and requirements of the store.

Nice To Haves

Leadership: Caring Leadership, Influence
Client Focus: Client Obsessed, Customer Relationship Development
Operational Skills: Operational Excellence, Inventory Management, Retail Management, Time Management
Interpersonal & Communication: Adaptability, Impact Driven, Strong Written and Verbal Communication Skills, Ability to Work Independently
Technical: Advanced Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or Similar

Responsibilities

Collaborate closely with direct supervisor in leading and motivating a high-performing team to deliver exceptional employee experiences and enhance brand loyalty and reputation.
Provide ongoing coaching and training to support team members’ growth, success, and overall well-being, while inspiring local teams to achieve excellence and embody Benefit values.
Promote accountability, performance culture, and continuous learning within teams.
Foster a positive work environment that promotes collaboration, innovation, and employee engagement while encouraging diversity and inclusivity within the team.
Communicate closely with appropriate Benefit partners on all issues, concerns, and opportunities.
Perform Benefit services, including waxing, tinting, laminations, and all other services offered on Benefit’s service menu; ensure all services are performed in compliance with all Benefit standards and techniques, as well as State Board guidelines, including hygiene, consultations, aftercare, etc.
Actively promote and sell Benefit’s products by demonstrating expertise in their use, application, and benefits, making personalized recommendations.
Facilitate smooth and accurate client transactions, ensuring seamless checkout experience, returns and exchanges, and application of various discounts, promotions, and rewards as applicable.
Collaborate with BBEs to resolve any product or service-related concerns and ensure client satisfaction.
Ensure that the highest level of client experience is consistently provided, creating a memorable and personalized experience for every client.
Work with direct supervisor to implement store-specific strategies aligned with overarching business objectives.
Achieve retail sales, service, and budget goals within the assigned store.
Oversee day-to-day operations, ensuring maximized efficiency and profitability.
Support the enforcement of all Benefit Cosmetics and Account policies and procedures to maintain a consistent brand experience across all locations.
Ensure the boutique is well-maintained, clean, and organized to create an inviting and visually appealing environment for clients.
Act as the primary point of contact and assume responsibility for store operations in the absence of direct supervisor, ensuring continuity and seamless management.