Sales & Service Lead

Golf Ranch•Glendale, AZ

2d•$18 - $21•Onsite

About The Position

Golf Ranch is building the future of golf and is looking for passionate individuals to join their team. They aim to make golf more accessible, fun, and less formal by creating energetic spaces that foster competition and connection. Working at Golf Ranch means joining a team that brings passion and pride to every shift, supports each other, celebrates wins, and focuses on creating unforgettable guest experiences. They are looking for individuals who are excited to be part of a leadership pipeline and contribute from day one.

Requirements

1–3+ years of experience in hospitality, guest services, retail, events, or a similar environment
Strong communication skills and confidence interacting with guests
Experience in point-of-sale, booking, or CRM software
Comfort executing SOPs while multitasking and leading in a fast-paced setting
Schedule flexibility including evenings, weekends, and holidays
Must be 21+ years old

Nice To Haves

Passion for golf, sports, or community-driven experiences
Customer service or retail experience, ideally in hospitality, recreation, or entertainment
Previous experience as a lead, trainer, or shift-level supervisor

Responsibilities

Set the standard for exceptional hospitality, service recovery, and brand-aligned guest interactions.
Confidently guide guests through memberships, events, and on-site offerings with an emphasis on Deep Connection & Infectious Enthusiasm.
Step in to support complex or high-touch guest situations with professionalism and care.
Reinforce sales and service best practices in real time during busy shifts.
Support onboarding and training for new Sales & Service Specialists through hands-on coaching and shadowing as a certified trainer.
Serve as a trusted peer who provides clear direction and feedback to junior team members during shifts.
Help hold the line on expectations around professionalism, guest experience, and operational standards.
Partner with managers by escalating issues clearly and constructively when needed.
Support leagues, group outings, and private events — from setup through execution and wrap-up.
Assist with event-related sales conversations and guest handoffs.
Serve as a steady, reliable point of contact during events to ensure smooth execution and a polished guest experience.
Serve as the leader on shift by setting the tone for each shift, setting the standard, and leading from the front.
Address all guest needs, emphasizing top-tier hospitality, and modeling Golf Ranch standards for the rest of the team.
Support opening and closing duties, guide on-site execution of daily tasks, and ensure checklists and reporting are complete and thorough.
Look through the lens of opportunity while leading a shift and communicate key updates, improvements, or business needs to site management.