Sales Service Delivery Manager

TTEC•Tempe, AZ

11d•$70,000 - $75,000•Onsite

About The Position

TTEC is seeking a Sales Service Delivery Manager to lead a sales-focused customer experience team in Tempe, AZ. This role involves guiding, supporting, and motivating a team of sales associates to achieve performance goals, resolve customer escalations, and deliver quality experiences. The manager will foster a positive, performance-driven environment and report to the Director, focusing on building trust, removing barriers, and supporting associate growth.

Requirements

Minimum 1 year of call center, equivalent work, or sales management experience
Experience leading, coaching, or supporting teams in a performance-driven environment
Ability to motivate others, build trust, and create a positive team culture
Customer-focused mindset with a passion for delivering exceptional experiences
Strong communication, organization, and problem-solving skills
Ability to understand, interpret, and use data to guide performance conversations and reporting
Comfort helping associates use the tools, systems, and resources they need to complete day-to-day tasks

Responsibilities

Lead, mentor, and coach sales associates to deliver exceptional customer experiences and achieve client and business results.
Guide, support, and motivate a team of sales associates to reach performance goals, resolve customer escalations, and deliver quality experiences.
Create a positive, performance-driven environment where the team feels supported, recognized, and ready to succeed.
Act as One by building trust, removing barriers, and helping the team accomplish goals while supporting associate growth and career mobility.
Help the team understand the 'why' behind the work: creating meaningful customer connections, achieving sales and service goals, and supporting a client partnership.
Improve key success metrics including revenue targets, customer satisfaction scores, service level goals, and quality goals.
Coach associates through regular feedback, development conversations, and performance support.
Address employee questions and performance needs.
Coordinate training on new or revised services, products, processes, and project updates.
Manage multiple priorities, track progress, monitor attendance, and keep the team focused on daily execution using time management and organizational skills.