Sales & Service Advisor, Branch Banking, Westport, Co. Mayo

Allied Irish Bank•Mayo, FL

7d•Onsite

About The Position

The Service & Sales Advisor plays a key role in the Branch Banking team to ensure AIB can deliver exceptional service to their customers each day. The position is customer facing and a full time, office-based role in AIB Westport, Co Mayo. The vision in Branch Banking is to be the best bank in every community, customer focused and dynamic, driven by empowered people and an agile mind-set and approach, with teams executing brilliantly every day, consistently out-performing the market and generating value for AIB.

Requirements

Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise.
Passionate about delivering the best possible experience to our customers.
Works co-operatively with others across the organization to achieve shared objectives.
Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.
Customer Focus: Building strong customer relationships and delivering customer centric solutions.
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Ensures Accountability: Holding self and others accountable to meet commitments.
Customer Service Excellence: Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.
Demonstrates Self Awareness: Reflects on activities and impact on others. Admits mistakes and gains insight from experiences. Knows strengths, weaknesses, opportunities, and limits.

Nice To Haves

APA/ QFA is desirable but there is opportunity to achieve your qualification as part of this role if not already held.

Responsibilities

Be responsible for driving an excellent customer experience and achieving agreed service standards, working with customers to provide suitable banking options.
Have an innovative approach to your role, always seeking ways to make improvements or suggestions to create better solutions.
Show that you can work effectively as part of a team.
Take responsibility for your work and follow through on commitments.