Sales Retention Specialist

Renewal by Andersen | Esler Companies • Webster, MA

2d • $20

About The Position

We’re looking for a Sales Retention Specialist to join our team!
As a Sales Retention Specialist for Esler Companies - Renewal by Andersen you will play a key role in identifying the reasons behind canceled sales and providing effective solutions to retain customers. Through outbound calls, you'll engage with homeowners to understand their needs, set follow-up appointments, and meet or exceed appointment-setting goals.

Requirements

• Ability to work in a fast-paced environment and collaborate effectively as a team member.
• Excellent communication and phone/computer skills.
• A positive attitude with the ability to multi-task.
• Willingness to learn and grow in a new role.
• 2+ years as a successful phone sales representative.

Nice To Haves

• Call center experience, preferred.

Responsibilities

• Identify reasons for a canceled sale and make recommendations as needed.
• Communicate effectively with homeowners to determine needs.
• Set follow up appointments via outbound calls.
• Meet or exceed appointment setting goals.
• Provide world class customer service.
• Coordinate with outside sales leaders to ensure program effectiveness.
• Enter data into the system accurately.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!
• Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees