Sales Reservations Manager

Highgate Hotels•San Francisco, CA

5d•Onsite

About The Position

The Sales Reservations Manager is responsible for maximizing Rooms revenue through management of the hotel’s room inventory, and for assisting in managing of the day-to-day activities and duties of the Sales and Reservations Department.

Requirements

A 4-year college degree; or a 2-year college degree and at least 1 year of related experience; or at least two to three years of experience in a hotel or related field required.
Must be proficient in Windows and company approved spreadsheets and word processing.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.

Nice To Haves

Previous management experience preferred.

Responsibilities

Support the daily operations of the Reservations and Sales office by ensuring efficient administrative processes, organization, and communication across departments.
Answer and respond promptly and professionally to telephone calls, emails, mail correspondence, and guest, client, or employee inquiries.
Assist with reservation operations by maintaining complete proficiency in all PMS systems and reservation platforms, including OnQ, R&I , GDS, and all Hilton Brand platforms within brand standards .
Maximize room revenue, occupancy, and rate integrity by supporting Revenue Strategy initiatives in accordance with SOPs.
Attend and participate in Revenue Strategy, Sales, departmental meetings, and training sessions as required by management.
Review arrivals reports, reservations logs, guest request logs, and group block information daily to ensure accuracy and operational readiness.
Monitor competitor occupancy and pricing trends and communicate recommendations to leadership based on findings.
Maintain knowledge of hotel amenities, outlets, hours of operation, promotions, and corporate programs to effectively communicate information to guests, clients, and callers.
Maintain adequate inventory of office supplies and ensure office items remained stocked.
Ensure compliance with hotel policies and procedures related to billing, routing, accounts receivable, PM accounts, payroll, and credit policies.
Assist with preparation of monthly occupancy and revenue forecasts, daily/weekly reports, Event Orders (EOs), meeting minutes, group resumes, and departmental correspondence.
Maintain accurate and organized filing systems for reservations, reports, correspondence, restrictions, contracts, and operational documentation.
Coordinate and communicate inventory availability, suite controls, closeouts, and group updates with wholesalers, travel partners, and internal departments.
Monitor and coordinate VIP guests, amenities, special requests, group arrangements, and corporate-sponsored programs to ensure exceptional guest experiences.
Prepare and process travel agent/group commissions/checks, payroll corrections, scheduling documentation, and other administrative records in a timely manner.
Maintain office efficiency by managing trace files, office supply inventory, departmental stationery pars, copying, faxing, mailing, and general administrative support.
Assist with meeting and event space operations and provide support for guest and client services as needed.
Conduct quality assurance test calls and support adherence to hotel service standards, reservation procedures, and rate quoting standards.
Maintain professional working relationships and open communication with managers, employees, guests, and other departments to support operational and revenue goals.
Stay current with industry trends, systems, software updates, and operational innovations relevant to reservations, sales, and hospitality operations.
Support Sales Team needs including reporting, data processing reports, contracting support, group/event billing and site inspection tasks as needed.