Sales Reservation Coordinator

Sunset Marquis Hotel•West Hollywood, CA

1d•Onsite

About The Position

The Sales Reservation Coordinator is responsible for organizing and assisting the Sales department by providing administrative support, including but not limited to correspondence, filing, tracing and answering telephones for general sales and reservation inquiries; property tours, data entry of reservations and bookings, printing reports, departmental records, and logs; procurement of supplies and collateral materials.

Requirements

Associate degree (AA); and/or minimum 2 years of experience; or equivalent combination of education and experience.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentage, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Proficient in English- verbal and written.
Proficient Microsoft Office applications-Word, Excel, Outlook
Opera PMS experience is required.

Nice To Haves

Luxury hotel and/or luxury residence experience preferred.
Additional language(s) is a plus.
Synxis experience is a plus.

Responsibilities

Maintain complete knowledge of all hotel features/services, hours of operation, policies, and procedures.
Maintain complete knowledge of use of all office equipment, computer, and manual systems.
Maintain complete knowledge of in-house events, external businesses, contacts, and current/upcoming events.
Maintain confidentiality and security of sales & reservations-related information, correspondence, reports, and files.
Interact with guests and clients, ensuring prompt, accurate, and courteous service.
Receives and responds to requests and inquiries in a timely and professional manner. Route calls or email inquiries to the appropriate individual.
Document all guest requests/complaints and communicate such to respective personnel for proper handling and follow up as needed.
Assist with identifying and soliciting new accounts and assist with maintaining existing accounts.
Perform accurate data entry of reservations and group resumes as needed.
Accurately enter data into Opera PMS, as required.