About The Position
The Sales Representative identifies, qualifies, and converts new business opportunities into active Chit Chats clients. The role focuses on building relationships with prospective clients, understanding their shipping needs, presenting relevant Chit Chats solutions, and guiding prospects through the decision-making process. The representative sources and follows up with leads, conducts discovery calls, qualifies opportunities, prepares proposals or pricing comparisons, and coordinates with internal teams to ensure clients can be supported successfully. Reporting to the Sales Manager – Business Development, the Sales Representative contributes to revenue growth by converting qualified opportunities into active shipping clients and supporting their handoff to onboarding and account management. The position is based in British Columbia and is described as permanent full-time.
Requirements
- Strong written and verbal communication skills.
- Comfort with cold outreach, discovery calls, follow-ups, and client presentations.
- A customer-first mindset and ability to understand client pain points and recommend practical solutions.
- Good organizational skills and ability to manage multiple prospects at different stages.
- Ability to learn Chit Chats’ services, pricing structure, shipping workflows, compliance considerations, and operational requirements.
- Experience using CRM software, Google Workspace, Microsoft Office, and basic reporting tools.
- Strong problem-solving skills and ability to coordinate with internal teams.
- Self-motivated and resilient, with comfort working toward sales goals.
- Ability to balance revenue growth with client fit, profitability, and operational feasibility.
- Post-secondary education or equivalent experience.
- 2–5+ years of experience in sales, business development, customer success, account management, or sales support in Logistics/Supply Chain with small to mid-size shipments.
Nice To Haves
- Client outreach within Logistics (B2B) is considered a strong asset.
- Previous sales experience in Logistics/Supply Chain B2B is considered a strong asset.
- Experience in e-commerce, shipping, logistics, marketplaces, or small business services is preferred.
- B2B sales experience, preferably in logistics, transportation, or a related industry, is considered an asset.
Responsibilities
- Identify and pursue new business opportunities through outbound outreach, inbound leads, referrals, marketplace research, and reactivation campaigns.
- Conduct discovery calls to understand client shipping volume, current carriers, pain points, platforms, service needs, and growth potential.
- Qualify prospects based on commercial fit, shipping profile, compliance requirements, operational feasibility, and expected revenue.
- Present Chit Chats services clearly and professionally, tailoring conversations to each client’s needs.
- Prepare basic pricing comparisons, savings summaries, proposals, and follow-up materials.
- Work with the Sales Manager, Data, Product, and Operations to address complex pricing or service-fit questions.
- Maintain accurate lead, opportunity, and client information in the CRM.
- Track outreach activity, follow-ups, next steps, and deal stages.
- Coordinate with Onboarding and Account Management to ensure a smooth transition after closing a sale.
- Follow up with prospects consistently and professionally to move opportunities through the pipeline.
- Identify client needs that may inform future products, service improvements, marketing campaigns, or partnership opportunities.
- Contribute to sales campaigns, vertical-specific outreach, and market research initiatives.
- Meet or exceed assigned activity, pipeline, conversion, activation, and revenue targets.
Benefits
- Employer-paid group health, dental, and vision benefits with 80% coverage, available after 3 months.
- Eligibility to participate in a tiered sales incentive plan (commission).
- Annual year-end bonus.
- Two weeks of paid vacation, negotiable.
- Paid birthday leave.
- Eligibility for a GRSP plan after 3 months of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
