Plumbing - Sales Representative

Mr. Rooter of San Bernardino•Colton, CA

About The Position

We are seeking a motivated and results-driven Sales Representative to join our team. This role is responsible for generating new business, maintaining client relationships, and driving revenue growth by promoting plumbing services to residential and commercial customers. The ideal candidate has strong sales experience, excellent communication skills, and a solid understanding of plumbing systems and services. The Sales Representative is responsible for driving revenue growth through technical sales of residential and commercial plumbing services.

Requirements

High school diploma or GED required; Plumbing Management, or related field preferred
3+ years of outside sales experience (plumbing, construction, or home services strongly preferred)
Strong consultative selling and negotiation skills
Excellent verbal and written communication skills
Ability to build rapport and long-term client relationships
Working knowledge of plumbing systems, sewer and drain services, hydro-jetting, leak detection, and pipe repair methods
Strong understanding of job costing and gross margin principles
Valid driver’s license and clean motor vehicle record
Self-motivated with strong organizational and time-management skills
Knowledge of plumbing codes and safety standards
Familiarity with trenchless pipe repair, camera inspections, and high-pressure water jetting equipment
Understanding of materials such as PVC, copper, PEX, cast iron, and galvanized piping
Ability to assess equipment requirements including jetting units, cable machines, and excavation tools
Strong analytical and problem-solving skills
Consultative, solution-based sales approach
Strong negotiation and closing abilities
Excellent written and verbal communication
High level of organization and time management
Self-motivated with ability to work independently in a field-based environment
Knowledge of plumbing systems, sewer and drain services, hydro-jetting, or commercial plumbing
Experience in business-to-business sales
Ability to read basic construction drawings or service estimates
Ability to travel within assigned territory
Ability to walk job sites and inspect confined or mechanical spaces when needed
Ability to lift up to 25 lbs occasionally

Responsibilities

Identify and pursue new sales opportunities through cold calling, networking, referrals, and territory prospecting
Develop and maintain strong relationships with existing and prospective clients
Conduct on-site visits to assess customer needs and recommend appropriate plumbing solutions
Prepare and deliver professional sales presentations and proposals
Negotiate pricing, terms, and contracts to close sales
Meet or exceed monthly and quarterly sales targets
Maintain accurate records of customer interactions and sales activity
Stay current on industry trends, competitor offerings, and market conditions
Provide excellent follow-up and customer service to ensure satisfaction and repeat business
Conduct on-site inspections of plumbing systems including:
Drain, waste, and vent (DWV) systems
Water supply lines, Sewer systems
Hydro-jetting needs, Pipe descaling and trenchless solutions
Diagnose plumbing issues and determine scope of work
Interpret plumbing schematics, blueprints, and site plans when applicable
Ensure proposed solutions meet local plumbing codes and regulatory standards
Collaborate with operations teams to verify labor, equipment, and material requirements
Prepare detailed cost estimates including labor, materials, equipment, and subcontractor expenses
Develop professional proposals outlining scope, timeline, pricing, and service agreements
Present technical recommendations clearly to clients, translating complex plumbing concepts into understandable terms
Negotiate pricing and contract terms while maintaining company profit margins
Maintain ongoing relationships with commercial and residential clients
Conduct follow-ups to ensure customer satisfaction and identify upsell opportunities
Develop maintenance agreements and recurring service contracts
Monitor project execution to ensure alignment with customer expectations
Meet or exceed monthly and quarterly revenue targets
Maintain accurate sales forecasts and activity tracking in CRM
Provide weekly pipeline and revenue reports to management
Stay informed about competitor services, pricing strategies, and industry trends